Analysis Skills, Citrix Metaframe, Citrix Product Family, Cloud Computing, Communication Skills, Customer Support/Service, Documentation, Establish Priorities, Hardware Administration, Identify Issues, Interpersonal Skills, Licensing, Microsoft .NET, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Operational Support, Server Support, ServiceNow, Software Administration, Software Development, Software Installation, Systems Administration/Management, Team Lead/Manager, Technical Support, Testing, Workstation Hardware, Writing Skills
Pay Rate $40.00
Location: Indianapolis, IN
Duration: 6+ months
Role Descriptions: Must Have Technical/Functional Skills
- Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and Basic Hardware support
- Application Support - Installation, uninstallation, configuration, licensing, troubleshooting
- Excellent troubleshooting skills
- Experience in escalating/coordinating with vendors
- Able to maintain a high level of confidentiality and professionalism
- Ability to effectively prioritize and execute tasks
- Strong customer-service orientation
- Effective interpersonal and relationship-building skills
- Ability to learn new technologies to perform day to day support operations
- Service Now and Documentation ability
- Experience in Azure cloud platform support
Roles & Responsibilities
- Manage 24*7 platform support and Application issues and development activities
- Provide Support for various IT applications into citrix, servers and workstations. Support
Activities include: - installation, uninstallation of application softwares, application licensing, Services monitoring,
- Access management, access group management
- Escalate issue to appropriate vendor and follow up for closure
- Documentation and reporting · Server upgrades- Citrix, Windows, .Net etc · coordinate with different vendors · Azure cloud platform support
Generic Managerial Skills, If any
- Demonstrates high analytical skills and is self-motivated/directed
- Possess effective written and communication skills
Experience Required: 6-8
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.