Banking Services, Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Desktop Hardware, Identify Issues, Investment Services, Microsoft Office, Microsoft Windows Operating System, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Technical Support, Trading/Stockbroking, Writing Skills
100% in office
Working Hrs. - 7:30am to 4:30pm, 8:30am to 5:30pm, 9:30am to 6:30pm
1hr for Lunch
Job Title:
Windows Migration Specialist
Job Description:
Overview
As a Windows Migration Specialist, you will ensure smooth IT operations (Windows Migration) with excellent customer service. You should work independently or as part of a team, diagnosing and resolving issues quickly and providing clear, patient advice. Proficiency in Microsoft Windows systems, and Microsoft Office suite is essential.
What Youll Do
Builds laptop/desktop with USB Stick or OTA
Provide hands-on technical support and advice on site
Delivering exceptional support experiences to customers
Address customer queries with patience and empathy
Guide and train customers in technology and IT policies
Educating customers on new technologies to enhance adoption
Manage customer expectations for better IT support experiences
Skills Youll Need
Experience with Windows migration projects
Outstanding customer service under pressure
Discretion in prioritizing urgent matters based on business impact
Troubleshoot and remediate complex issues, documenting changes
Work independently while supporting the team
Expertise in desktop hardware and system functional specifications
Skills That Will Help You Excel
Experience with investment banking/trade floor clients is advantageous
Knowledge of market data products (FactSet, Bloomberg, Eikon) is beneficial
Excellent written and verbal communication skills
Custom Fields:
Name: Job Opening Reason Other Please Specify
Value: None
A
Axelon Services Corporation