Automation, Communication Skills, Computer Security, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Endpoint Security, Establish Priorities, ITIL (IT Infrastructure Library), Identify Issues, Maintain Compliance, Mentoring, Microsoft Product Family, Microsoft Windows Operating System, Security Clearance, Security Infrastructure, Security Patches, Small Company, Software Patches, System Center Configuration Manager (SCCM), Team Player, Technical Support, Test Strategy, United States Citizen, Validation Documentation, Windows PowerShell