Windchill/PTC IT Support Specialist - SPY-1 (Hybrid)

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Experience and Skills

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REQUIRED EXPERIENCE:

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• Associate''s or Bachelor''s degree in Computer Science, Information Technology, Engineering, or related technical field rn
• Minimum of 2 years of hands-on experience with PTC Windchill administration and support rn
• Strong understanding of PLM concepts, product data management, and engineering change processes rn
• Experience with Windchill system architecture, including application server, database, and file vaults rn
• Proficiency with Windchill administrative tools and utilities rn
• Familiarity with database systems (Oracle, SQL Server, PostgreSQL) and SQL query language rn
• Experience with Windows/Linux server administration rn
• Knowledge of CAD integration with Windchill (preferably Creo, but SolidWorks or other CAD systems beneficial) rn
• Ability to troubleshoot complex technical issues and provide timely resolution rn
• Strong analytical and problem-solving skills with attention to detail rn
• Excellent communication, collaboration, and technical writing skills rn
• Ability to work independently and manage multiple priorities rn
• Customer service-oriented mindset with ability to support diverse user base rn

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PREFERRED EXPERIENCE:

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• Bachelor''s degree in Engineering or Computer Science rn
• 3+ years of experience with Windchill administration and support rn
• PTC Windchill certification(s) rn
• Experience with Windchill customization using Java, JSP, or JavaScript rn
• Knowledge of Info*Engine, Windchill APIs, and webject development rn
• Experience with other PTC products (Creo Parametric, Creo View, ThingWorx, etc.) rn
• Familiarity with OOTB Windchill extensions and customization frameworks rn
• Experience with version control systems and software configuration management rn
• Knowledge of ITIL service management practices rn
• Understanding of network infrastructure, firewalls, and security protocols rn
• Experience with virtualization technologies (Nutanix, VMware, Hyper-V) rn
• Scripting abilities (PowerShell, Shell scripting, Python) rn
• Experience supporting engineering environments in aerospace, defense, or manufacturing industries rn

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$LI-Onsite

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#LI-AC1

","jobbenefit":"

• Medical, Dental & Vision Insurance Coverage
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement

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Recognized as thought leaders in our industry, Kratos is motivated by creating and delivering innovative solutions to our nation and global customers. As part of the engineering IT support team, the Windchill/PTC IT Support Specialist will provide dedicated technical support for Windchill PLM and other PTC products across the organization.

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Role Responsibilities:

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• Provides tier 2/3 technical support for Windchill PLM, Creo, and other PTC applications rn
• Administers, maintains, and troubleshoots Windchill servers and infrastructure rn
• Manages user accounts, permissions, roles, and access controls within Windchill rn
• Configures and customizes Windchill workflows, lifecycles, and business rules rn
• Assists with Windchill upgrades, patches, and system enhancements rn
• Develops and maintains integration between Windchill and other enterprise systems (ERP, CAD, etc.) rn
• Creates and maintains documentation for system configurations, procedures, and user guides rn
• Trains end-users on Windchill functionality and best practices rn
• Monitors system performance and implements optimization strategies rn
• Collaborates with engineering teams to understand requirements and implement solutions rn
• Manages data migration, import/export activities, and bulk operations rn
• Provides backup and disaster recovery support for Windchill environments rn

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