Analysis Skills, Communication Skills, Credit Cards, Customer Support/Service, Customer/Consumer Behavior, Documentation, Event Management, Maintenance Services, PCI, Parking Assistance Automation, Presentation/Verbal Skills, Preventative Maintenance, Resolve Customer Issues, Team Player, Writing Skills
- Upholds the University of Arizona''s Purpose, Mission, and Core Values by fostering a daily culture of service excellence and collaborative teamwork in support of both internal and external customers.
- Serves as a representative of UA and Parking & Transportation Services by proactively assisting customers with inquiries and resolving parking-related issues.
- Performs preventive maintenance and repairs on all parking exit gates and pay station equipment, which involve complex systems integrating both parking and credit card components.
- Uses sound judgment to avoid disruptions to garage operations during servicing.
- Ensures the garage remains clean, free of debris, and visually presentable.
- Analyzes complex occupancy reports throughout the shift to identify mixed tenant parking patterns and ensure appropriate allocation of parking spaces for permit holders and visitor turnover.
- Requires strong analytical skills and sound judgment to assess customer parking behavior and adjust garage occupancy levels accordingly.
- Responsible for conducting tamper inspections and maintaining audit documentation for all parking exit gates and pay station equipment, in compliance with Payment Card Industry (PCI) standards and policies.
- Provides support during emergency situations requiring immediate parking solutions.
- Assists with coordination and management of Special Event parking.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of parking and transportation operations, policies, and procedures.
- Excellent written and verbal communication skills for interacting with staff, vendors, and the public.
- Ability to interpret and apply complex policies and procedures consistently and fairly.
- Ability to work independently and collaboratively across departments and with external partners.
Physical Requirements:
- Lifting/transporting up to 30 pounds on occasion.
Work Environment:
- Outdoor Environment: Employees work outdoors and may not be protected from weather conditions.