WIC Program Assistant

WIC Program Assistant

Salary

$19.76 - $20.96 Hourly

Location

Outagamie County Government Center 320 South Walnut Street, Appleton, WI

Job Type

Full-time

Job Number

2603562

Department

DHHS Public Health WIC

Opening Date

06/24/2026

Typical Work Hours/Shift:

Core business hours are Monday through Friday, 8:00AM to 4:30PM. Extended hours WIC operations occur every Tuesday until 6:00PM. Work schedule flexibility to work outside of core business hours, which include evenings and weekends.

• Description
• Benefits
• Questions

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

This is an opportunity to become an active member of a local health department. The Program Assistant - Women, Infant, and Children (WIC) position will challenge you to develop and apply skills to help ensure a safer and healthier community. Make an impact and become a part of our public health team.

Reporting to the Human Services Supervisor - WIC, the Program Assistant - WIC performs WIC enrollment, eligibility determination and health screenings. Depending on the education may provide nutritional education as approved by the federal guidelines for the WIC Program, and State Lead Program.

The mission of Outagamie County Public Health is to PREVENT disease and injury, PROMOTE wellness, and PROTECT the health of the community.

Hours: Core business hours are Monday through Friday, 8:00AM to 4:30PM. Extended hours WIC operations occur every Tuesday until 6:00PM. Work schedule flexibility to work outside of core business hours, which include evenings and weekends. There are possibilities of overtime.

Benefits:

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Answers multi-line telephone, takes messages and schedules appointments.
• Provides information about the WIC program and enrolls families.
• conduct interviews and verify eligibility for WIC Certification.
• Performs health screening tests, including hemoglobin, lead, weight, and height, using appropriate medical equipment.
• Maintains and files information, participant records, medical charts and other data systems as appropriate.
• Documents into state's WIC electronic program, ROSIE (Real-time Online Stateful Information Environment) using accepted abbreviations and nomenclature.
• Provides interpretation/translation services for Public Health Participants.
• Monitors inventory of medical supplies necessary for screening tests, such as lancets, microcuvettes, gauze, band aids, etc.
• Performs quality control tasks on medical equipment including Hemocue, Lead Analyzer and scales by checking and verifying values.
• Disinfects anthropometric and hematological equipment following sanitation procedures.
• Completes all necessary paperwork and reports in a timely manner.
• Assists in coordinating services as necessary with service providers.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Maintains emergency preparedness core Public Health competencies by participating in preparedness training exercises and planning events.
• Performs other duties as assigned.

Education/Certifications/Experience Requirements

• High School diploma required.
• Associates degree in dietetic technician, human services, health promotion or other health sciences preferred.
• A minimum of one year's customer service experience, preferably within health care with proficiency in keyboarding skills and general computer knowledge required.
• Bilingual proficiency in speaking, reading, and writing in Spanish, Hmong, Swahili, or another language based on the needs of the WIC program is preferred. Candidates who claim bilingual proficiency will be required to pass or provide results of a language proficiency assessment.
• Or any combination of education and experience that provides equivalent knowledge, skills and abilities.
• Must possess and maintain a valid drivers license.

Required or Preferred Skills

• The Core Competencies for Public Health Professionals are a set of competencies for the broad practice of public health. (http://www.phf.org/resourcestools/Pages/Core_Public_Health_Competencies.aspx). Developed by the Council on Linkages, the Core Competencies reflect skills that are desirable for professionals who deliver the Essential Public Health Services. The Core Competencies serve as the foundation for public health practices and are intertwined in the key responsibilities listed above.
• Ability to take measurements such as height and weight accurately and perform iron and lead testing.
• Knowledge of basic nutrition with emphasis on the nutritional needs of women, infants and children.
• Ability to effectively communicate in English, orally and in writing, and understand and follow written and oral instructions.
• Ability to conduct interactive interviews and obtain information in a non-judgmental manner.
• Ability to maintain accurate, legible and detailed records and documentation.
• Ability to walk, stoop, climb, bend, stretch; push, pull and lift up to 35 pounds, understanding and utilizing proper body mechanics.
• Knowledge of pertinent State and Federal rules and regulations.
• Customer service skills and tact, diplomacy and cultural sensitivity.
• Ability to maintain composure in a noisy, fast-paced setting.
• Ability to work with infants and small children.
• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
• Knowledge of diverse cultures and sensitivity to cultural differences.
• Knowledge of basic office practices and procedures.
• Ability to determine priorities, plan and organize work schedule to meet mandated deadlines.
• Ability to effectively understand and follow written and oral instructions.
• Ability to respect the diversity of the population served by the Health and Human Services Department and to work effectively with a multi-cultural population and varied socioeconomic groups.
• Navigate stressful situations with participants by maintaining a measured, professional, and empathetic approach.
• Ability to accept direction from other professional staff.
• Ability to build and maintain productive working relationships with multidisciplinary and multicultural staff members, community groups and other county employees.
• Ability to maintain confidentiality according to WIC Policy.
• Ability to exercise sound judgment, critical thinking and work independently.
• Knowledge of community and ability to represent the department in community situations.
• Operate business computers and office machines including Microsoft Office products such as Word, Excel, PowerPoint, Outlook and SMS text messaging.
• Ability to add, subtract, multiply, divide, calculate decimals and percent and make use of the principles of descriptive statistics.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage

Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage

Eligible employees may choose either single, limited family, or family coverage.

Vision Coverage

Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance

Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance

Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

Long-Term Disability Insurance

All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

Wisconsin Retirement System

Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.

The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan

The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

Employee Assistance Program

Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the Countys plan are a benefit provided at no cost to its employees and their immediate family members to help deal with lifes stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

Paid Time Off

Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

Employee and Family Clinic

Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.

Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.

Pet Insurance

Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)

A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education

Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.

Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

01

Do you have a High School Diploma?

• Yes
• No

02

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer Outagamie County

Address 320 S. Walnut Street

Appleton, Wisconsin, 54911

Phone (920) 832-1669

Website https://www.outagamie.gov/Home