WIC Customer Service Representative
CentroMed
San Antonio, TX
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JOB DETAILS
SKILLS
Administrative Skills, Best Practices, Calculators, Calendar Management, Community Health, Community Programs, Community and Social Services, Computer Systems, Corporate Social Responsibility, Customer Support/Service, Data Entry, Detail Oriented, Diversity, Flexible Spending Accounts, Genetics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Customer Service, Healthcare Providers, Healthcare Quality, Hospital, Insurance, Life Insurance, Mathematics, Medicaid, Multilingual, Nonprofit, Patient Care, Primary Care, Quality Management, Reimbursement, Resolve Customer Issues, Resource Management, Retirement Plan, SNAP, Safety Standards, Schedule Development, Short Messaging Service (SMS), Staff Policies, Team Player, Telephone Skills, Time Management, Vision Plan, Willing to Travel
LOCATION
San Antonio, TX
POSTED
2 days ago
WIC Customer Service Representative
CentroMed is a 501(c)(3) non-profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Founded in 1971 byCEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.
We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
We improve lives through improving the well-being of families through high quality, compassionate health care.
RESPECT: We treat all persons with dignity and compassion
INTEGRITY: We build trust through honesty, word and deed
EXCELLENCE: We use best practices to deliver exceptional quality care
AFFORDABILITY: We manage resources to provide affordable health care
TEAMWORK: We work together as a team in the interest of patient care
We are searching for our next SUPER STAR! As the WIC Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed WIC and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The WIC CSR is responsible for registration and processing of all clients/families requesting WIC services. The WIC CSR is responsible for coordinating encounter data entry to meet program and agency deadlines, adhering to compliance and quality improvement processes.
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
Additional benefits include: 6 paid company holidays, paid time off, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
Benefits start after 30 days
Fun & Energetic, Family-Based Environment
Greet and assist patients, members and visitors who enter.
Answer telephones identifying self and name of clinic in a friendly, professional manner.
Attentively and promptly respond to the client's needs.
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
Determine program eligibility for participants by assessing household income or obtaining proof of Medicaid, SNAP or TANF
Demonstrates the ability to explain myWIC to participants
Demonstrate ability to schedule participant appointments according to established protocols
Demonstrate proficiency in sending text message reminders for upcoming appointments
Demonstrate excellent understanding of the WIC program and certification periods for each category including pregnant, breastfeeding and post-partum women, infant and children
Demonstrate excellent knowledge of issuing benefits onto the EBT card
Maintain knowledge of the TXIN system
Follow-up on missed appointments as assigned by Director or Supervisor
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
Provide participants with required written materials including the Rights and Responsibilities and Healthy Texas Women's Program
Assists with outreach activities
Demonstrates a breastfeeding friendly attitude
Travel to other sites in carrying out same duties as at the home site
Understands and upholds CentroMed' s mission and values relating to ethics, integrity, safety, corporate responsibility and objectives
Actively participates in maintaining high levels of excellent customer service internally and externally
Abiding by all policies and procedures set forth by CentroMed.
Participate in the agency's Quality Improvement Program. (if applicable)
Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.
Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Assists in training new employees in performing their job duties as requested.
Performs all duties in conformance to appropriate safety and security standards.
Performs other duties assigned
Work must be performed on-site as designated
The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.
Qualifications:
Education: High School Diploma or equivalent
Experience: General experience working in a health care setting; and experience with medical data entry preferred.
Strong clerical skills to include keyboarding and a good understanding of basic math.
Computer knowledge and use of calculator.
Attention to detail.
Bilingual/Bicultural (preferred)
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
About the Company
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CentroMed
History
El Centro del Barrio (CDB), which began doing business as CentroMed in 2001, was founded in 1971, operating one counseling program for children and adolescents. CDB was an outgrowth of the National Institutes of Mental Health-funded and Our Lady of the Lake University-sponsored Mexican-American Mental Health Education Project, which aimed to increase the number of Mexican-American social workers providing culturally-competent mental health services in San Antonio’s Westside and Southside barrios. Faced with a loss of funding, CDB’s community advisory board opted in 1973 to incorporate as a nonprofit in order to secure the independent funding needed to continue providing services.
In the mid-1970s, medical residents from the School of Medicine at the University of Texas Health Science Center at San Antonio conducted health screenings on a elderly CDB clients, finding a disturbing prevalence of undiagnosed medical conditions. These findings raised awareness among CDB staff and community members of the severe shortage of affordable, culturally competent, and geographically accessible primary care services on the Southside. In 1979 CDB opened its first medical clinic, staffed by one physician and one midlevel provider. The clinic was overwhelmed from the start, and in 1981 CDB opened its flagship medical clinic, the South Park Medical Care Clinic.
Responding to the needs of San Antonio’s most vulnerable residents, CDB has expanded steadily ever since. The first dental clinic was opened in 1987, with the opening of the OB-Gyn/perinatal clinic following in 1988. The Health Care for the Homeless program, through which CDB now co-locates clinics with six area homeless shelters, started in 1989. The Ryan White program, which provides early intervention services for people recently diagnosed with HIV infection, was begun in 1992, as was the Somerset Rural Clinic, serving an area in far southern Bexar County with no other physician services. The Lanier Student Health Center, which serves 14 elementary, middle, and high schools with high rates of poverty, dropout, and teen pregnancy, opened in 1994. The South Park Dental Clinic opened in 2000, and the Southside Clinic followed in 2001.
Several important partnerships were forged over the decades. In addition to the significant federal support received for the Community Health Center, Health Care for the Homeless, and Ryan White programs, CDB became affiliated with the United Way of San Antonio and Bexar County in 1980, and United Way continues to provide significant support for a number of CDB programs. A partnership with Methodist Healthcare Ministries, begun in 1996, provides major support for care of the low-income uninsured, including the homeless. Affiliation in 1997 with the University Health System allows CDB to provide a primary care medical home for patients enrolled in CareLink, the public health care program for the low-income and uninsured. CHRISTUS Santa Rosa Health Care is a major partner in the care of uninsured pregnant women and infants. A partnership with the Kronkosky Charitable Foundation has allowed CDB to build the South Park Dental Clinic and implement the Precious Minds parenting education program in 2002. A number of other federal, state, and local partnerships have provided CDB with funding and in-kind support, and have allowed CDB to integrate services across disciplines and systems.
Commitment to Customer Service
Our consumer-majority Board of Directors monitor and ensure that customer service is evident at all service sites.
Mission
CentroMed is an integrated primary care clinic that provides accessible services of superior quality.
Vision
CentroMed will be a Premier Primary Care Clinic recognized for quality customer service, clinical excellence, comprehensive care and responsiveness to community needs.
Values
Respect: Committed to treat all persons with dignity and compassion.
Integrity: Committed to build trust through honesty, word and deed.
Development: Committed to personal and professional growth.
Excellence: Committed to superior performance, quality care, creative thinking and teamwork.
Stewardship: Committed to maximize our human & financial resources for the care of our community, especially medically underserved residents.
Organizational & Professional Credits
Accredited, The Joint Commission
Member Agency, United Way of San Antonio and Bexar County
Member, Texas Association of Community Health Centers
Member, National Association of Community Health Centers
Member, Community Health Network of South Texas
COMPANY SIZE
500 to 999 employeesINDUSTRY
Healthcare Services
FOUNDED
1971
WEBSITE
https://centromedsa.com/