Wholesale Sales Support Coordinator

• Logistics experience is valued but not required. 
• Must be very process driven, detail-oriented, and able to multi-task. 
• Demonstrate excellent written and verbal communication. 
• Ability to perform research, demonstrate strategic thought processes, and sound judgment. 
• Excellent reasoning and problem-solving skills 
• Capability to work independently and promote a positive team environment. 
• Strong organizational and prioritization skills. 
• Microsoft Office proficiency: 
  • BASIC: Word, Teams, SharePoint. 
  • INTERMEDIATE: Excel (v-lookup strongly encouraged), Outlook. 

Responsibilities and duties include but not limited to: 

• Receive purchase orders (PO’s) via multiple channels and import those orders into BBC’s EDI system. 
• Import/export EDI purchase orders and PO changes inclusive of validating accuracy of order details (payment terms, pricing, ship dates, etc.) 
• Write and send special production orders for named accounts to our overseas partner/agent and manage ship dates. 
• Specify packaging requirements at the PO level. 
• Evaluate POs against shipment minimums to determine if domestic/warehouse orders (or) ship direct via distribution center(s). 
• Save hard copy manual POs on the internal network in an organized manner. 
• Communicate with overseas order processing department and ensure all issues are being addressed in a timely manner. 
• Request credit release/payment and allocation for “at once” orders; obtain credit release for terms customers. 
• Resolve availability problems (overbook, not avail/partial avail). 
• Communicate partial availability prior to start ship and respond according to customer needs. 
• Request extensions for any product not available two weeks prior to start-ship date. 
• Monitor bulk report and request distribution PO’s; deplete manual POs from bulk order. 
• Follow up on various reports (i.e.: extensions for late avail orders, payment issues, chargebacks, etc.). 
• Provide supporting documents (BOLs, packing slips, etc.) to finance team for charge back disputes. 
• Process return authorization requests for wholesale and e-commerce divisions. 
• Attend weekly overbook, past cancel and open bulk order meetings. 
• Maintain customer one-sheets and retailer information folder as needed. 
• Study new editions of vendor compliance and routing guides; compile/communicate relevant packaging and/or shipping updates as needed. 
• Supply partner/agent custom packing materials for special production orders (outer carton labels, retail labels, access to ticketing portals, etc.) 
• Maintain best-in-class communication with teams, ensuring accurate & timely communication on all issues related to customer orders. 
• Escalate customer issues to completion to sustain customer satisfaction. 
• Place sample orders as required by the customer. Act as intermediary between agent and customer to relay comments. 
• Any other business as required.