Customer Experience, Customer Service Management, English Language, Manufacturing Management, OEM (Original Equipment Manufacturer), Operational Strategy, Process Improvement, Project/Program Management, Resolve Customer Issues, Sales Management, Sales Operations, Sales Support, Spanish Language, Strategic Planning, Team Lead/Manager, Team Player, Time Management
We are seeking a Customer Service Manager to lead sales operations and deliver exceptional customer experiences.
In this role, you will manage a team handling the full customer journey, from inquiry to after-sales support, ensuring timely delivery and high satisfaction.
Responsibilities include monitoring backlog, coordinating with internal/external stakeholders, resolving customer issues, and driving process improvements.
You will develop strategies to optimize operations, exceed expectations, and build long-term relationships.
Qualifications include a bachelor’s degree, 8+ years in manufacturing, project management, or operations, and proficiency in English (Spanish a plus).
The role is onsite in Mebane, NC, or Monterrey MX, with minimal travel.
Join us to make a real impact and grow your career in a collaborative environment.
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ABB
ABB is a global technology leader in electrification and automation. We see our purpose as being to enable a more sustainable and resource-efficient future. By connecting our engineering and digitalization expertise, we help industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. We call this: ‘Engineered to Outrun.’ We have around 110,000 employees worldwide and a history that stretches back more than 140 years.
10,000 employees or more
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