Welcome Center Experience Maker -Shands YMCA

READY TO MAKE A DIFFERENCE?

• A job that offers meaningful work in a fun, supportive environment
• A position that suits your unique talents and interests
• A career path to develop strong professional skills
• A caring organization with opportunities for growth

Essential Functions:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Contributes to Daxko Engage branch goal.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Contributes to branch retention rate.
• Applies all YMCA policies dealing with member services.
• Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
• Uses the YMCA's 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
• Uses Engage More technology to create relationships with others.
• Completes Members Achieve More Form.
• Articulates the Y's Mission in order to provide assistance to all and participates in the annual campaign.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)

NOTE: This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Leader):

Values: Accepts and demonstrates the Y's values.

Community: Demonstrates a desire to serve others and fulfill community needs.

Relationships: Builds rapport and relates well to others.

Develops Others: Takes initiative to assist in training and developing others.

Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.

Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems, processes.

Emotional Maturity: Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications:

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI). https://info.flclearinghouse.com