Behavioral Health, Call Centers, Call Volume, Candidate Screening, Consultative Sales, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer/Client Research, Diversity, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Inside Sales, Maintain Compliance, Operational Audit, Organizational Skills, Presentation/Verbal Skills, Psychiatry and Mental Health, Psychology, Quality Metrics, Sales, Salesforce.com, Telephone Skills, Telesales, Time Management, Utilization Management
Overview
Hourly Pay: $24.00 an hourSchedule: Saturday - Sunday | 7:00 AM - 5:00 PM (Arizona Time)Employment Type: Part-Time (Weekend Shift)Location Requirement: Must reside in the Phoenix, AZ metro area (Chandler-based team)
Are you a compassionate, results-driven professional with experience in behavioral health, mental health, healthcare admissions, or high-touch sales? Do you excel in fast-paced, phone-based environments where empathy and performance go hand-in-hand?
At Embark Behavioral Health, we're seeking a Weekend Admissions Coordinator who can combine clinical sensitivity with strong sales and conversion skills to help families take their first step toward life-changing care.
This is more than a call center role, it''s a mission-driven admissions and sales position where your ability to connect, guide, and influence directly impacts access to mental health treatment.
Responsibilities
- Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment, serving as the first point of contact
- Utilize consultative sales techniques to guide families toward appropriate levels of care and confidently move conversations toward admission decisions
- Conduct structured phone screenings evaluating client needs, urgency, and clinical appropriateness
- Identify potential barriers to admission and proactively offer solutions to support timely access to care
- Provide trauma-informed, empathetic communication while building rapport with parents, guardians, and referral sources in high-stress situations
- Serve as a trusted guide for families navigating vulnerable, time-sensitive decisions related to treatment
- Collaborate cross-functionally with clinical, operations, and utilization review teams to ensure seamless admissions and continuity of care
- Maintain accurate documentation in Salesforce (or similar CRM), track pipeline activity, and consistently meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.
Qualifications
Required Qualifications
2-3+ years of experience in one or more of the following:
Behavioral health / mental health
Healthcare admissions or intake
High-volume call center or inside sales
Proven ability in consultative sales, intake coordination, or conversion-focused roles
Strong verbal communication, active listening, and objection-handling skills
Ability to remain calm and effective in emotionally sensitive or urgent situations
Experience using CRM systems (Salesforce preferred)
Preferred Qualifications
- Background in behavioral health treatment settings or substance use recovery
- Experience with insurance verification, intake coordination, or utilization review support
- Associate's or Bachelor's degree in healthcare, psychology, or related field
Benefits
Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization''s excellence, diversity of viewpoints and experiences, and relevance in a global society.
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Embark Behavioral Healthcare