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Website Operations & Digital Platforms Specialist

Axelon

Brooklyn, NY

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JOB DETAILS
SALARY
$30–$35 Per Hour
SKILLS
Best Practices, Call Centers, Communication Skills, Content Management, Customer Support/Service, Engagement Marketing, Google Analytics, Identify Issues, Marketing Campaign, Multitasking, Organizational Skills, Performance Analysis, Problem Solving Skills, Project/Program Management, Requirements Management, Salesforce.com, Search Engine Optimization (SEO), Usability Engineering, User Interface/Experience (UI/UX), Web Accessibility, Web Analytics, Web Design, Web Site Monitoring, Website Management, Wireframes, Wordpress
LOCATION
Brooklyn, NY
POSTED
7 days ago

Pay Rate: $30-35/hour
Duration: 12 Months
Work Mode: Hybrid
Location: Brooklyn, NY

Responsibilities:

  • Serve as the primary point of contact for day-to-day user account and one-off issues reported by the contact center. Provide troubleshooting and facilitate conversations with the development team to resolve issues.
  • Manage website-related questions from program staff regarding program uploads, event publishing, and registration integration with Salesforce.
  • Report on website performance, leveraging Google Analytics to track audience engagement, marketing campaign results, and key website metrics.
  • Manage website content updates, page creation, and publishing within WordPress while maintaining a user-friendly experience.
  • Assist in optimizing the website's user-facing and back-end content libraries, including media file clean-up and legacy editorial categorization.
  • Coordinate with external developers to address bugs, implement enhancements, and support ongoing website maintenance.
  • Translate design concepts into responsive, user-friendly web pages.
  • Monitor website functionality and performance, identifying opportunities for improvement. Ensure the website follows accessibility, usability, and SEO best practices.

Requirements:

  • Experience working with WordPress website administration and content management.
  • Experience with Salesforce, including user support and troubleshooting.
  • Experience collaborating with website developers, technical vendors, or digital agencies.
  • Experience building or maintaining responsive web pages from wireframes or design specifications.
  • Strong problem-solving skills and ability to manage multiple projects simultaneously.
  • Excellent communication and organizational skills.

About the Company

A

Axelon