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Webex Contact Center Engineer

TEKsystems c/o Allegis Group

Fort Myers, FL

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JOB DETAILS
SALARY
$105,000–$135,000 Per Year
SKILLS
Artificial Intelligence (AI), Business Operations, Business Services, Business Transformation, Call Center Management, Call Center Operations, Call Centers, Candidate Screening, Cisco CTI Solutions, Cisco Unified Communications Manager (CUCM), Contact Management, Cross-Functional, Customer Support/Service, Fortune 500 Customers, Genetics, Hospital, Identify Issues, Performance Analysis, Problem Solving Skills, Process Improvement, Reporting Skills, Systems Administration/Management, Technical Support, Telephone Technology, Telephony, Training Program Development, VoIP (Voice over IP), WebEx
LOCATION
Fort Myers, FL
POSTED
Today
Description
As a WebEx Contact Center Engineer you will play a crucial role in managing and optimizing our WebEx Contact Center and Cisco Unified Communications Manager systems. You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms and contributing to the efficiency of our business operations.
WebEx Contact Center Management:
- Oversee the day-to-day operations of WebEx Contact Center, ensuring optimal performance and reliability.
- Configure and maintain contact center features, including routing, reporting, and integration with other systems.
- Troubleshoot and resolve any technical issues related to the WebEx Contact Center platform.
- Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
Cisco Unified Communications Manager (CUCM):
- Utilize your knowledge of Cisco Unified Communications Manager for day-to-day operations to manage and maintain the telephony infrastructure.
- Ensure the availability and functionality of CUCM for business communications.
- Collaborate with network and IT teams to integrate CUCM with other systems and applications.
- Perform day-to-day operations and maintenance tasks on Cisco Unified Communications Manager.
Documentation and Reporting:
- Maintain detailed documentation of system configurations, changes, and incident resolutions.
- Generate regular reports to monitor system performance and identify areas for improvement.
- Provide insights and recommendations for optimizing contact center and CUCM operations.
Technical Support:
- Provide technical support and guidance to end-users and internal teams, ensuring effective resolution of issues.
- Assist in the development and delivery of training programs for end-users on contact center and CUCM functionality.
Additional Skills & Qualifications
Qualifications:
- 3+ years experience managing the day-to-day operations of WebEx Contact Center.
- Strong knowledge of Cisco Unified Communications Manager for day-to-day operations.
- Proficiency in configuring and troubleshooting contact center routing and reporting.
- Familiarity with telephony and VoIP technologies.
Experience Level
Intermediate Level
REMOTE BUT MUST SIT IN FL
Job Type & Location
This is a Permanent position based out of Fort Myers, FL.
Pay and Benefits
The pay range for this position is $105000.00 - $135000.00/yr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Fort Myers,FL.
Application Deadline
This position is anticipated to close on May 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

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TEKsystems c/o Allegis Group