ITCON is seeking a Web Support Specialist (Drupal) to provide high-quality technical support for Drupal-based websites, enterprise web applications, and content management systems supporting a federal customer.
The ideal candidate has experience supporting content editors and end users within Drupal-based content management systems. This role focuses on troubleshooting website issues, assisting with content publishing, ensuring accessibility compliance, and delivering exceptional customer support in a fast-paced environment. The successful candidate combines strong web troubleshooting skills with a customer-first mindset and enjoys solving technical issues while supporting mission-critical websites.
Key ResponsibilitiesOur core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations. We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.
As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers’ dynamic needs. We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.
At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.