Web Content Manager

LOCATION: Hybrid - Phoenix, AZ

PAY RATE: $32.32/HR

Contract: 6 Months from projected start date

Job Summary

The defining priority of this position is the implementation, audit, and strict enforcement of the Web Content Accessibility Guidelines (WCAG 2.1/2.2, Level AA standards) across all agency web properties. Given that a significant percentage of the target audience includes aging veterans, individuals with service-related disabilities, visually or hearing-impaired users, and assistive-technology dependents, the Web Content Manager ensures that no digital barrier prevents a veteran from accessing state support.

Major Responsibilities & Job Duties

• Accessibility Compliance & WCAG Governance (Primary Focus): Serve as the agency's subject matter expert on federal Section 508 and WCAG 2.1/2.2 compliance. Conduct systematic, routine accessibility audits using both automated scanning tools (e.g., Acquia) and manual keyboard navigation/screen-reader testing.
• Document Remediation & Media Optimization: Audit, remediate, and catalog all public-facing digital media. Convert legacy, non-compliant PDFs into semantic, accessible HTML or fully tagged, screen-reader-friendly PDFs. Ensure all multimedia components feature synchronized captions, descriptions, and text transcripts.
• Veteran-Centric Content Strategy: Write, edit, and optimize plain-language web copy that breaks down complex state/federal veteran benefits, application pipelines, and legislative updates into clear, actionable instructions. Eliminate dense bureaucratic jargon in favor of user-friendly layouts.
• Cross-Divisional Digital Coordination: Partner closely with internal program leads across divisions-including Veteran Benefits Counselors (VBCs), State Veterans' Homes, Veterans' Memorial Cemeteries, and the Military Family Relief Fund (MFRF)-to update and streamline their respective digital footprints.
• Platform Administration & Brand Integrity: Administer the daily operations of the agency's Content Management System (CMS), enforcing consistent site taxonomy, intuitive navigation paths, responsive mobile design, and adherence to the Digital Style Guide.
• Training & Agency Advocacy: Conduct continuous accessibility training sessions for internal content contributors across various offices. Author documentation and checklists to prevent accessibility errors (such as missing alt-text, poor color contrast, or broken link strings) at the point of creation.

Knowledge, Skills, and Abilities (KSAs)

Knowledge of:

• Core concepts, success criteria, and testing methodologies underlying WCAG 2.1 and 2.2 (Levels A and AA).
• Assistive technologies used by disabled populations, including screen readers (JAWS, NVDA, VoiceOver), refreshable braille displays, and speech recognition software.
• Federal regulations governing digital properties, specifically Title II of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.
• Modern Content Management Systems (CMS), semantic HTML5, CSS layout principles, and responsive web design rules.
• Plain-language principles, cognitive accessibility standards, and intuitive UI/UX navigation patterns.

Skills in:

• Executing technical remediation on non-accessible digital assets (PDFs, data tables, web forms, and visual graphics).
• Utilizing accessibility testing tools and platforms to isolate, diagnose, and resolve code and contrast violations.
• High-level copyediting and content generation, with the specific ability to simplify bureaucratic data for public consumption.
• Web asset optimization, including managing proper heading hierarchies, descriptive link structures, and mandatory image alternative (alt) text.

Ability to:

• View digital interfaces through the lens of an assistive-technology user to proactively flag navigation and usability bottlenecks.
• Bridge communication gaps by explaining technical web accessibility rules to non-technical program managers and division heads.
• Maintain an empathetic, mission-driven approach to serving the diverse needs of Arizona's veterans.

Required Skills

• Drupal experience.
• Familiarity with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Preferred Skills

• Bachelor's degree in Web Development or a related field.