Transportation Specialist

Compensation: $20.25 per hour

Work Schedule: MondayFriday, 8:30 a.m.5:00 p.m.; additional hours as operationally required.

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Make an Impact at RTS

At RTS, we connect our community to the people, places, and opportunities that matter most. As a Transportation Specialist, you'll play a key role in delivering outstanding customer service while supporting daily transit operations through scheduling, dispatching, reporting, and administrative coordination.

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Why Join RTS?

Staying Healthy

• Medical, Dental & Vision
• Flexible Spending Account

Feeling Secure

• Pension
• Deferred Compensation
• Life, Disability & AD&D Insurance

Work-Life Balance

• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• 24/7 Fitness Center
• Wellness Program
• Employee Discounts

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About the Role

The Transportation Specialist provides administrative, scheduling, dispatching, customer service, financial, and reporting support to regional transit operations while ensuring compliance with operational and government requirements.

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What You'll Do

• Answer customer and employee calls and provide exceptional customer service.
• Schedule rides and maintain accurate scheduling records.
• Dispatch Bus Operators and communicate service updates.
• Reconcile manifests, fares, and prepare deposits.
• Manage Medicaid transportation documentation and billing.
• Prepare invoices, payments, reports, and financial documentation.
• Maintain operational records and regulatory documentation.
• Order office supplies and employee uniforms.
• Issue DSS bus passes.
• Provide departmental support and perform other duties as assigned.

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What We're Looking For

Required Qualifications

• High School Diploma or GED.
• Two years of office experience or equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Customer service
• Communication
• Microsoft Office
• Organization
• Time management
• Attention to detail
• Accounting basics
• Ability to multitask

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Working Conditions & Physical Requirements

Office environment requiring prolonged sitting, computer use, occasional standing, walking, lifting up to 10 pounds, and moderate noise. Reasonable accommodation will be made for qualified individuals with disabilities.

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Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.