Water Resiliency Representative
Salary
$71,789.38 - $98,962.24 Annually
Location
26111 Antonio Parkway, Rancho Santa Margarita, CA, 92688, CA
Job Type
Full-Time Represented
Job Number
2026-28
Department
Administration
Division
Water Resiliency
Opening Date
06/25/2026
Closing Date
7/16/2026 11:59 PM Pacific
Job Description
Join our team as a Water Resiliency Representative!
Santa Margarita Water District is seeking a customer-focused and technically minded Water Resiliency Representative to support the District's water conservation, water efficiency, leak detection, and customer outreach initiatives. This unique role combines fieldwork, customer service, meter expertise, irrigation expertise and water resource management to help customers better understand and manage their water use while supporting the District's commitment to long-term water sustainability.
If you enjoy solving problems, working directly with customers, analyzing water usage data, and making a meaningful impact on water conservation efforts, this is an exciting opportunity to join a collaborative and innovative team.
About the Role
Under general supervision, the Water Resiliency Representative performs a variety of customer service, field investigation, meter, and conservation-related duties in support of the District's Water Resiliency Division. This position serves as an important liaison between the District and its customers, helping resolve high-bill concerns, identify leaks, support conservation public education and outreach programs, and ensure accurate water consumption data and meter performance.
The role works closely with Water Efficiency, Cross-Connection, GIS, Customer Relations, and Operations staff and requires a combination of technical knowledge, field experience, analytical skills, and outstanding customer service.
Meet Santa Margarita Water District
Santa Margarita Water District is a dynamic, forward-thinking agency dedicated to delivering high-quality potable water, recycled water, and wastewater services to its 200,000 customers across Southern Orange County. As one of the region's largest and most impactful utilities, we are committed to the highest standards of transparency, innovation, and environmental stewardship.
Our people drive our progress, innovation, and results. Our collaborative, human-first culture fosters the sense of fun, comradery, and a rewarding sense of purpose as we do work that matters.
Dynamic teams of intelligent individuals work collaboratively to achieve SMWD's goals and solve challenges with a common aim that fosters a unique bond that is not often found in governmental agencies.
Santa Margarita Water District's values include:
Essential Functions
What You Will Do
Respond to customer inquiries regarding water usage, conservation programs, high bills, and leak concerns
Conduct pre and post inspections for regional landscape rebate programs.
Assist customers to review their irrigation system, make minor sprinkler timer adjustments, and provide recommendations for high efficiency upgrades.
Investigate high water usage and potential leaks through field inspections, irrigation checks, meter analysis, and customer outreach
Conduct residential and commercial site surveys to identify water conservation opportunities and provide recommendations
Review meter readings and consumption data to ensure accuracy and identify unusual usage patterns
Assist with leak detection efforts and coordinate with District crews to identify and resolve water loss issues
Support GIS field activities, asset verification, and water system data collection efforts
Maintain accurate records, reports, service orders, and customer communications
Represent the District at community events and public outreach activities promoting water conservation and resiliency programs
Provide support to other Water Resiliency, Customer Service, and Operations teams as needed
What You Bring
Requisite Abilities/Qualifications & Guidelines
Education & Experience
High school diploma or GED and experience in meter reading, meter testing, repair, calibration, water utility operations, customer service, or a related field. Experience working with the public and providing customer service is highly desirable, and bilingual Spanish skills are a plus.
Other Necessary Requirements/Additional Information
To view the full job description click here: Water Resiliency Representative Job Description
Santa Margarita Water District offers a comprehensive benefit package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision and life insurance; and a variety of other benefits. Benefits may vary based on employment status.
PUBLIC EMPLOYEES RETIREMENT SYSTEM: As a public agency, the Santa Margarita Water District has enrolled in the California Public Employees Retirement System (CalPERS) for retirement benefits. The retirement formula and required employee contribution may vary based on employment status.
HEALTH INSURANCE: The District contracts with the Association of California Water Agencies (ACWA) for medical insurance coverage. Employees may elect coverage from PPO or HMO plans. Medical premiums for plans in an amount up to or equal to the highest HMO are paid for by the District for all full-time employees. The District shares the cost of medical insurance for dependents with the employee. Coverage is effective on the first of the month following employment with full-time status.
DENTAL INSURANCE: The District provides dental insurance for all full-time regular employees. Optional dependent dental coverage is available at the Districts rates. Coverage is effective on the first of the month following employment with full-time status.
VISION INSURANCE: The District provides each full-time employee and their eligible dependents with vision insurance through Vision Service Plan (VSP). Coverage is effective on the first of the month following employment with full-time status.
LIFE INSURANCE AND ACCIDENTAL DEATH AND DISMEMBERMENT: The District provides term-life insurance for all full-time employees through VOYA with Employee benefits equaling 2 1/2 times the employees annual salary to a maximum of $200,000. Adjustments are made based on the employees salary. Coverage is effective on the first of the month following employment with full-time status.
EMPLOYEE ASSISTANCE PROGRAM (EAP): The District provides all employees and their dependents with an EAP that provides confidential, professional assistance with a variety of services such as legal/financial concerns, ID recovery, mental health, and more.
GENERAL LEAVE ACCRUAL: General leave is a multi-purpose leave providing for vacations, personal affairs, and non-job related illness/injuries.
While accrual begins from the date of hire, for the most part, general leave may not be taken until completion of the employees six-month probationary period.
DEFERRED COMPENSATION: Regular full and part-time employees are eligible to participate in the Districts deferred compensation program. The District shall match an employee's contribution into the deferred compensation plan up to a maximum of $2,400 per employee per year, or $100 per pay-period. The contributions occur each pay period except the third pay period in those months with three pay dates.
HOLIDAYS: The District provides 11½ holidays (92 hours) per year for full-time employees.
FLEX SPENDING ACCOUNT: Through the Districts Flexible Spending Account (FSA), employees may set aside pre-tax dollars to pay for eligible "out-of-pocket" (unreimbursed) medical expenses, child or dependent care.
LIFESTYLE SPENDING ACCOUNT: A benefit in which your employer sets money aside for you to use on eligible expenses related to physical, financial and emotional
well-being.
EDUCATION REIMBURSEMENT: All full-time employees are eligible for reimbursement for educational training or certification training taken from any college, university, or accredited institution, up to the IRS annual limit with Department Head approval.
The aforementioned information is only a summary of the Districts benefits. Detailed information may be found in the Personnel Rules and Regulations and/or the Memorandum of Understanding between the SMWDEA and the Santa Margarita Water District.
01
This position will require work both in an office environment and field environment. Please describe your experience working in the field related to helping install, repair, troubleshoot, or diagnose outdoor irrigation systems and/or landscaping. If you have no such experience, indicate "N/A" in your answer.
Required Question
Employer Santa Margarita Water District
Address 26111 Antonio Parkway
Rancho Santa Margarita, California, 92688
Phone (949) 459-6420
Website http://www.smwd.com