Water Maintenance General Manager

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview:

The Water Maintenance General Manager is responsible for leading and growing Leslie's Water Maintenance business segment. This role oversees a team of Water Maintenance Technicians, ensuring exceptional service delivery, operational efficiency, and customer satisfaction while driving revenue growth and profitability.

The ideal candidate is a results-driven leader with strong operational, customer service, and business development skills. They will be responsible for expanding the water maintenance customer base, optimizing service operations, developing team members, and identifying opportunities to increase sales through additional products and services. This position works closely with store teams and corporate partners to support business objectives and deliver an outstanding customer experience.

Compensation Range: $21.48 - $26.50 /Hourly

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Grow Pool Maintenance Business:
• • Develop and execute strategies to expand the pool maintenance business.
  • Identify and pursue new business opportunities.
  • Collaborate with sales and marketing teams to achieve growth targets.
• Manage Water Technician Team Members:
• • Hire, lead, train, and supervise a team of water technicians.
  • Ensure team members are well-equipped and trained to perform maintenance tasks.
  • Foster a positive and collaborative team culture.
• Offer High Levels of Customer Service:
• • Uphold a standard of excellence in customer service.
  • Address customer inquiries and concerns promptly and effectively.
  • Strive for customer satisfaction and retention.
• Encouraging Upsells in Back Yard:
• • Identify opportunities for upselling additional services in the backyard maintenance segment.
  • Work with the team to promote and execute upselling strategies.
• Route Optimization and Expense Control:
• • Optimize technician routes to maximize efficiency.
  • Monitor and control expenses related to maintenance operations.
  • Implement cost-saving measures without compromising service quality.
• Minimize Waste and Manage Consumables:
• • Implement eco-friendly practices to minimize environmental impact.
  • Efficiently manage and control the use of consumables.
• Collaborate with Stores and Corporate Marketing:
• • Collaborate with corporate marketing and stores to develop and execute marketing initiatives for the water maintenance business.

Qualifications:

• High School diploma or GED.
• Preferred experience in the pool industry.
• 2-3 years of management experience.
• Basic understanding of Microsoft Office, including Excel, Outlook, and Word.
• Excellent customer service skills
• Strong problem-solving abilities
• Effective communication skills

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people.  Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

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