Coaching, Communication Skills, Customer Satisfaction, Customer Support/Service, Dental Insurance, Documentation, Driver's License, English Language, Health Insurance, Industry Standards, Insurance, Leadership, Multitasking, Office Management, On Call, Organizational Skills, Physical Demands, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Property Management, Resolve Customer Issues, Schedule Development, Spanish Language, Team Building, Team Lead/Manager, Team Player, Telephone Skills, Training/Teaching, Vision Plan, Water Resource Management
PuroClean of Pittsburgh is growing, and we're looking for an experienced Water & Fire Mitigation Supervisor to become a key member of our team.
Pay: $75,000 per year
Benefits:
- 401(k).
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Flexible schedule.
- Professional development assistance.
- Employee discount.
We are a family-owned restoration company with a high-performance, customer-first culture. We believe in taking care of our customers, supporting our team, and doing the job right.
This is an excellent opportunity for an experienced restoration professional who wants to take the next step in their career. We're looking for someone who can lead a team, manage jobs, communicate confidently with customers, solve problems in the field, and work alongside the team when needed.
This is a working supervisor position. As our Pittsburgh operation continues to grow, this position will have the opportunity to take on additional leadership responsibilities and grow with the company.
Responsibilities:
As our Water & Fire Mitigation Supervisor, you will help lead field operations and ensure projects are completed safely, professionally, efficiently, and with exceptional customer service.
You will:
- Supervise and work alongside mitigation technicians on residential and commercial projects.
- Manage water damage, structural drying, fire and smoke damage, mold remediation, demolition, and debris removal projects.
- Evaluate jobsite conditions and determine appropriate mitigation and drying procedures.
- Set up, monitor, document, and adjust drying equipment and mitigation systems.
- Manage multiple active projects and coordinate technicians, equipment, and daily field activities.
- Communicate professionally and confidently with property owners throughout the restoration process.
- Explain our process, answer customer questions, build trust, and obtain required work authorizations.
- Maintain accurate daily job documentation, including photos, notes, moisture readings, equipment records, and job progress.
- Complete required documentation through our restoration management software for office staff and insurance carrier requirements.
- Work closely with technicians, office staff, estimators, management, insurance professionals, and other project stakeholders.
- Ensure projects are progressing according to company procedures and industry standards.
- Maintain clean, safe, organized, and professional jobsites, vehicles, equipment, and work areas.
- Help train, coach, and develop mitigation technicians.
- Lead by example and maintain accountability within the production team.
- Participate in the company's rotating on-call schedule and respond to after-hours emergency losses when assigned.
- Ensure exceptional customer service and client satisfaction throughout every project.
Our Ideal Team Member:
We're looking for someone who takes ownership and can be trusted to manage projects without constant supervision.
Our ideal candidate is:
- A strong leader who is also willing to work alongside the team.
- Excellent at customer service.
- A confident and professional communicator.
- Organized and capable of managing multiple projects and priorities.
- A strong problem solver who can make sound decisions in the field.
- Reliable and punctual.
- Positive and solution-oriented.
- A team player who leads by example.
- Detail-oriented with documentation.
- Professional and respectful with customers and coworkers.
- Comfortable communicating with homeowners, property managers, adjusters, insurance professionals, and commercial clients.
- Someone with a "Yes, we can help you with that" attitude.
- Willing to take responsibility and ownership when challenges arise.
- Comfortable working in a fast-paced emergency restoration environment.
Qualifications:
- Previous experience in the water, fire, or property damage restoration industry.
- Previous supervisory, lead technician, or leadership experience with restoration teams.
- Strong knowledge of water damage mitigation and structural drying.
- Experience with fire/smoke damage and mold remediation.
- Experience working on residential and commercial losses.
- Ability to manage technicians, schedules, equipment, and multiple active projects.
- Strong leadership, customer service, and communication skills.
- Ability to properly document projects using photos, written notes, moisture readings, equipment logs, and restoration software.
- Ability to train, coach, and hold technicians accountable.
- Valid driver's license and acceptable driving record.
- Ability to perform the physical requirements associated with restoration and mitigation work.
Certifications:
- IICRC WRT certification is strongly preferred.
- Additional certifications such as ASD, AMRT, FSRT, OCT, or other restoration-related certifications are a plus.
Why Join PuroClean of Pittsburgh?
We're building something in Pittsburgh, and we're looking for people who want to grow with us—not simply fill a position.
Our field team
is supported by our office and management team to help keep documentation, estimating, insurance requirements, and project administration moving forward.
That allows our field leaders to concentrate on what they do best: taking care of customers, managing projects, and leading their teams.
We maintain high standards and expect our team members to take ownership of their responsibilities. In return, we provide the support, tools, training, and opportunities needed to succeed.
As our Pittsburgh operation continues to expand, strong performers will have opportunities for additional responsibility and career advancement.
If you're an experienced restoration professional who can lead from the front, take ownership of your projects, provide exceptional customer service, and help us build a strong team, we'd like to talk with you.
Apply today to join the growing PuroClean of Pittsburgh team.
About PuroClean of Central Denver:Our StoryTomas and Sonia aren’t just PuroClean owners—they’re your neighbors, and they are dedicated to helping the people in their community in their time of need. Their team of professionally trained and certified technicians will help restore your property to the way it was before the disaster. Spanish- and English-language services provided. PuroClean proudly serves Denver and surrounding Adams County, Arapahoe County, and Jefferson County.Tomas is passionate about customer service, he is the person you want to call when your property has been damaged in a disaster. His number one goal? “My number one goal is to make sure you have the best possible experience,” Tomas says. In his spare time, he loves mountain biking and snowboarding, as well as spending time with family and volunteering for local charities.A native of Colombia like Tomas, Sonia loves her adopted country and is happy to help customers with any question big or small. In her spare time, she enjoys going to museums and going on road trips to explore the countryside.We want to be the hero every single day to families in devastating moments, this is what we would like to do for many years.Tomas Mejia & Sonia GonzalezOwnersDenver, Colorado homes and businesses are susceptible to water damage, fire damage and mold issues due to weather patterns and the age of structures in the community. We hope to provide residents with the peace of mind in knowing that we are here to serve them and restore their property back to normal with care and precision. Don’t hesitate, give us a call or contact us at the first sign of water damage, mold or other damage to your home or business.