Emergency Services, Health Insurance, Insurance, Leadership, On Call, Operations Management, Performance Management, Profit & Loss, Project/Program Management, Service Level Agreement (SLA), Team Building, Training/Teaching
LOCATION
Lombard, IL
POSTED
30+ days ago
Benefits:
Bonus based on performance
Company car
Competitive salary
Health insurance
Paid time off
Profit sharing
Training & development
For over 16 years in DuPage County, Paul Davis Restoration has been the team people call for water damage restoration, fire damage cleanup, mold remediation, and commercial loss response. When disaster hits, we show up and execute.
We’re not looking for someone to manage a board. We’re looking for someone to run mitigation.
We’re hiring a Water & Fire Mitigation Operations Manager to take full ownership of production. This is a hands-on leadership role — not a desk job — for someone who knows how to run crews, write strong Xactimate scopes, move jobs fast, and protect quality and margins.
This role carries real responsibility and real expectations. If you’ve led from the field, built drying plans to IICRC standards, written and defended your own estimates, and held crews accountable — this is your opportunity to run it.
If you’re comfortable being measured on revenue, gross profit, cycle time, and performance — we should talk.
What You’ll Own
Lead residential & commercial water damage mitigation jobs
Build IICRC-compliant drying plans (WRT / ASD)
Write clean, defensible Xactimate estimates
Operate in Symbility, MICA, and carrier platforms
Manage insurance carrier SLAs
Control equipment usage & job profitability
Drive supplements and protect revenue
Lead technicians and raise performance standards
Partner with Reconstruction Project Managers
Participate in rotating 24/7 on-call coverage
You lead from the field — not from behind a desk.
Performance Expectations Target mitigation production: $750K–$1M+ annually We track:
Revenue & gross profit
Equipment utilization
Cycle time & documentation
Customer reviews
Team development
This role is for someone who wants to be measured, not managed. We pay for performance — producers earn more. Existing relationships with adjusters, agents, or referral partners are strongly valued.
Why Join Our Team
16 years established in DuPage County
Strong brand and steady workflow
Base salary: $80K–$90K
Quarterly performance incentives tied directly to production and gross profit
Annual production bonus
Company vehicle provided
FAST Team and DocuSketch support in place
This role has clear upside. As mitigation production grows, compensation grows. You’ll have the autonomy to build, scale, and strengthen the division — and be rewarded for doing it well.
We take pride in our work and don’t tolerate excuses. Deliver what you promise. Respect the individual. Have pride in your work. Keep learning and improving.
Required Experience
7+ years in water damage restoration / mitigation
IICRC WRT & ASD certified (required)
Strong in Xactimate estimating
Experience with insurance carriers & SLAs
Experience managing crews
Commercial and mold mitigation experience
Comfortable in 24/7 emergency service environment
This Role Is For You If:
You know how to control a drying job
You protect gross profit
You don’t tolerate excuses
You want to build something bigger
If you’re ready to lead, produce, and grow — apply today. Paul Davis Restoration of DuPage County is an Equal Opportunity Employer and proudly supports Veterans.