Call Centers, Coaching, Communication Skills, Corporate Policies, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Leadership, Maintain Compliance, Metrics, Operations, Operations Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Development, Process Improvement, Recycling, Regulations, Sales, Staff Training, Team Lead/Manager, Vision Plan
Customer Service Manager - Waste and Recycling Industry
Salary: $75,000 - $90,000 per year + annual performance bonus
Full-Time | Permanent
About the Role
A growing waste and recycling services provider in the Pacific Northwest is seeking an experienced Customer Service Manager to lead a high-performing customer support team. This role is responsible for driving service excellence, managing daily customer operations, and ensuring customer satisfaction across residential, commercial, and industrial accounts.
Key Responsibilities
- Manage and develop a team of Customer Service Representatives
- Monitor service levels, KPIs, and customer satisfaction metrics
- Handle escalated customer concerns and resolve complex issues
- Collaborate with operations, dispatch, and sales teams
- Identify process improvements to enhance customer experience
- Support employee training, coaching, and performance management
- Ensure compliance with company policies and industry regulations
Requirements
- 3+ years of customer service leadership experience
- Strong team management and coaching skills
- Excellent communication and problem-solving abilities
- Experience with CRM systems and call center metrics preferred
- Waste, recycling, or environmental services experience is preferred
Benefits
- Competitive salary and bonus opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Life and disability insurance
- Employee Assistance Program (EAP)
- Professional development and career advancement opportunities
For further consideration, please send your resume to cheryl.brock@gogpac.com.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
G
Gpac
Gpac’s mission is to be the preferred staffing and recruitment solution by effectively delivering and connecting talent with successful companies and organizations.
Our team, with collective experience of over 250 years, is passionate about wh
100 to 499 employees
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