Waste and Recycling Dispatcher/Office Manager

A growing Waste & Recycling company is looking for a dependable, organized Dispatcher / Office Manager to support daily operations.

You'll coordinate 6–7 drivers each day, communicate with customers, manage service requests, handle office administration, and help keep operations running smoothly. This is a fast-paced role that requires strong communication, multitasking, and problem-solving skills.

Key Responsibilities

• Dispatch daily routes for 6–7 drivers.
• Communicate with drivers regarding route changes, delays, and service updates.
• Schedule missed pickups, extra services, container swaps, and special requests.
• Monitor routes and adjust schedules to ensure timely completion.
• Respond to customer inquiries and resolve service issues professionally.
• Answer phones and emails and act as the main point of contact for customers and drivers.
• Support billing, data entry, paperwork, and filing.
• Process route sheets, service tickets, and daily documentation.
• Assist with scheduling truck maintenance and equipment needs.
• Help maintain an organized and efficient office.

What We're Looking For

• Previous dispatch experience preferred (waste, recycling, transportation, logistics, trucking, construction, or similar industries).
• Office administration or customer service experience.
• Strong communication and organizational skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Comfortable working with drivers, customers, vendors, and management.
• Basic computer skills, including email, spreadsheets, and dispatch/routing software.
• Bilingual (English/Spanish) is a plus, but not required.

For immediate consideration, please send your resume to sydnie.cross@gogpac.com. 

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.