Waste and Recycling Customer Service Manager

GPAC

Spokane, WA

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JOB DETAILS

SKILLS

Best Practices, Billing, Calendar Management, Coaching, Communication Skills, Conflict Resolution, Corporate Compliance, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Service Operations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Kronos Workforce Scheduler, Leadership, Logistics, Maintain Compliance, Metrics, Microsoft Office, Onboarding, Operational Strategy, Operational Support, Operations, People Management, Performance Metrics, Policy Implementation, Problem Solving Skills, Process Management, Recycling, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Resolve Customer Issues, Sales, Team Player, Trend Analysis, Workforce Planning

LOCATION

Spokane, WA

POSTED

1 day ago

Job Description

We are seeking an experienced Customer Service Manager to lead and develop a customer service team within a fast-paced waste and recycling operation. The successful candidate will be responsible for driving service excellence, improving customer satisfaction, and supporting operational performance through effective leadership and process management.

Key Responsibilities

Manage and lead daily customer service operations, ensuring high levels of customer satisfaction.
Supervise, coach, and develop customer service representatives to achieve performance goals.
Monitor service metrics, KPIs, and customer feedback to identify improvement opportunities.
Handle escalated customer inquiries, complaints, and service-related issues.
Collaborate with Operations, Dispatch, Billing, and Sales teams to resolve customer concerns efficiently.
Develop and implement customer service policies, procedures, and best practices.
Ensure compliance with company standards, regulatory requirements, and service commitments.
Prepare reports and analyze trends related to customer service performance and retention.
Support workforce planning, scheduling, recruitment, and onboarding activities.

Requirements

Proven experience in customer service leadership, preferably within waste, recycling, transportation, logistics, or environmental services.
Strong people management and coaching skills.
Excellent communication, problem-solving, and conflict resolution abilities.
Experience managing KPIs, performance metrics, and customer satisfaction initiatives.
Proficiency with CRM systems, Microsoft Office, and customer service technologies.
Ability to work effectively in a fast-paced, customer-focused environment.

Benefits

Competitive salary and performance-based incentives.
Comprehensive benefits package.
Career development and advancement opportunities.
Supportive and collaborative work environment.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

About the Company

GPAC

Gpac’s mission is to be the preferred staffing and recruitment solution by effectively delivering and connecting talent with successful companies and organizations.

Our team, with collective experience of over 250 years, is passionate about wh

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1990

WEBSITE

http://www.gogpac.com/

Waste and Recycling Customer Service Manager

GPAC

Spokane, WA

About the Company

GPAC

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