| Location | Richfield, OH |
| Salary | $21–$24 Per Hour |
LHH is seeking a Warranty Specialist for a client in Summit County, Ohio!
This is a great opportunity for someone with strong analytical skills, a passion for quality, and experience managing warranty processes within a manufacturing environment.
Position Overview
The Warranty Specialist will lead warranty claim investigations, support continuous improvement initiatives, and serve as a key liaison between Quality, Engineering, and Customer Service. This role ensures product issues are accurately documented, analyzed, and resolved while driving improvements that reduce repeat failures.
Key Responsibilities
Manage the full lifecycle of warranty claims-from initial receipt to closure
Conduct detailed root-cause analyses and failure investigations
Collaborate with Quality Assurance, Engineering, and Production teams to resolve issues
Track trends, identify recurring problems, and recommend corrective actions
Prepare and deliver warranty performance reports and dashboards
Communicate findings with internal teams and external customers
Support quality audits and continuous improvement activities
Maintain detailed documentation of all warranty-related activities
Participate in product evaluations and testing to validate corrective actions
Qualifications
Bachelor's degree in Engineering, Quality, Industrial Technology, or a related field (required)
2-5 years of experience in warranty, QA, or product support within a manufacturing environment
Strong understanding of root-cause analysis tools (5 Why, Fishbone, etc.)
Experience working cross-functionally with engineering and manufacturing teams
Excellent communication, documentation, and analytical skills
Proficient with ERP systems and Microsoft Office
Benefits
401k
PTO
Pay Details: $21.00 to $24.00 per hour
Search managed by: Crystal Root
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.