Job Details
Job Title: Warranty Operations Manager Business Function: Management Branch Name: Murphy-Hoffman Company Date: 02-02-2026 Address: 1524 North Corrington Avenue City: Kansas City State: MO
Job Overview & Essential Functions
Murphy-Hoffman Company LLC is North Americas largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Operations Manager.
Manages Warranty Department to determine which repairs are warrantable and maintains strong relationships with branches and vendors.
Manages and directs the staff of Warranty Analysts to maintain overall process improvement and efficiencies related to centralized warranty claim processing.
This is an in-office position at our KCMO location.
Manages Warranty Analysts to make sure warranty claims are administered in the most fair and honest manner for the customer, vendor, and MHC.
Provides training to branch staff and Warranty Analysts to ensure that vendor warranty procedures and requirements are understood and followed.
Evaluates the corporate warranty department to make sure the department is properly staffed based on claim volume to support the branches.
Evaluates Warranty Analyst performance and provides coaching to increase efficiency and minimize claim write off.
Works with warranty vendors to capture appropriate warranty labor rate recovery and that standard repair time estimates accurately reflect the time necessary to complete the repairs.
Continuously analyzes the departments performance and provides direction for process improvement.
Ensures proper communication between the branch and Warranty Analyst is taking place.
Monitors warranty claims to achieve MHCs warranty days sales outstanding (DSO) standard.
Follows up on past due claims to make sure these claims are resolved quickly.
Researches and completes special projects at the request of management.
Performs other duties as assigned by supervisor.
Qualifications
Strong knowledge of heavy-duty truck vendor warranty process.
Minimum two years experience in heavy-duty truck service or processing warranty claims.
Proficiency with Microsoft Office Software.
Must be detail-oriented.
Must have excellent communication, presentation, and customer service skills.
Willing to travel up to 30%.
Must have a positive can-do attitude and a strong work ethic.
Benefits
Competitive Salary
Medical, Dental, and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
About Us
MHC is an expansion of the original company Ozark Kenworth Inc.
Ozark Kenworth started in Springfield, Missouri in January 1975.
Opening for business without a Parts or Service department and only three employees in a temporary facility.
From there, the company grew and expanded.
MHC is now a multi-state network of full-service diesel truck dealerships, leasing, and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services.
We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer
Veterans Disabled