Warranty Manager

Job Purpose:

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities:

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets

Qualifications:

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional demeanor
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Displays a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work effectively under pressure; organized
• Ability to multitask and coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works well with diverse groups of people
• Ability to read and fully comprehend construction blueprints specifications and development plans 

• 3-5 years’ experience in the residential construction industry as a Warranty Manager   
• High School diploma 
• Prior customer service experience preferred

At DRB Homes employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.

If you require a reasonable accommodation to apply for this position please contact DRB Homes' corporate offices at 972-383-4300.