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Warranty & Customer Liaison Engineer (Mechanical)

Magna International, Inc

Troy, Michigan

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JOB DETAILS
SKILLS
8D, Analysis Skills, Automotive Engineering, Automotive Industry, Automotive Technology, Campaigns, Conflict Resolution, Cross-Functional, Customer Relations, Data Analysis, Develop and Maintain Customers, Electricity, Failure Analysis, Financial Liability, Hydraulic Engineering, Identify Issues, Manufacturing, Mechanical Engineering, Microsoft Visual Basic for Applications (VBA), Minitab, Negotiation Skills, OEM (Original Equipment Manufacturer), Operations Guidelines, Operations Processes, Powertrain, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Quality Metrics, Root Cause Analysis, Safety/Work Safety, Statistics Software, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Presentation, Test Plan/Schedule, Time Management, Trend Analysis
LOCATION
Troy, Michigan
POSTED
12 days ago
Job descriptions may display in multiple languages based on your language selection.

What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities:

Mission of the Position:

The Warranty & Customer Liaison Engineer serves as the critical technical link between our engineering department and the OEM customer. You will be responsible for the full lifecycle of warranty management for transmission systems, from hands-on root cause analysis of field failures. Your mission is to protect product integrity, reduce warranty spending, and maintain a high level of trust with the OEM.

Key Responsibilities:

  • Failure Investigation: Perform detailed teardowns of returned Driveline units (Transfer Case, Rear Drive Units) to identify mechanical, hydraulic, or electrical failure modes.
  • Problem Solving: Lead cross-functional teams through the 8D process, utilizing RedX, Fishbone (Ishikawa), and 5-Why methodologies to prevent recurrence.
  • Data Monitoring: Analyze warranty data trends (IPTV/CPV) to identify emerging field issues before they become high-visibility campaigns.
  • OEM Representation: Act as the primary point of contact for the customer's Warranty, Quality and Reliability teams.
  • Technical Presentations: Prepare and lead "Top Issue" reviews, presenting complex engineering findings to customer stakeholders with clarity and confidence.
  • Liability Management: Clearly distinguish between manufacturing defects, design limitations, and "No Trouble Found" (NTF) cases.
  • Portal Management: Maintain accuracy in customer-specific warranty portals (e.g., GM PRTS, STLA GIMS etc.).

Requirements and Qualifications:

  • Bachelor of Science in Mechanical Engineering (BSME) from an accredited university is required.
  • 3+ years of experience in automotive engineering, specifically within powertrain or transmission systems.
  • Deep understanding of gear sets, torque converters, and TCM logic.
  • Familiarity with CAN bus communication and vehicle diagnostic tools (CANalyzer, INCA, or similar).
  • Knowledge of IATF 16949 quality standards.
  • The "Hybrid" Skillset: The ability to move seamlessly from a laboratory/shop environment to a corporate boardroom presentation.
  • Negotiation: Strong ability to defend technical positions while maintaining a collaborative "partner" relationship with the customer.
  • Analytical Rigor: Proficiency in statistical software (Minitab, JMP, or Excel VBA).
  • Conflict Management: Ability to remain calm and data-driven when under pressure from customer-driven deadlines or quality spikes.
  • Technical Factor (TF) Optimization: Minimizing unjustified supplier liability.
  • Response Timing: 100% adherence to customer-mandated response windows for initial and final root cause reports.
  • NTF Rate: Reduction in "No Trouble Found" returns through better dealer diagnostic guidance.

Magna Standards:

  • Practice and maintain integrity while following Magna's Charter and Constitution.
  • Follow Magna's Code of Conduct and Ethics and related compliance policies.
  • Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 1

About the Company

M

Magna International, Inc

We are a leading global automotive supplier with 347 manufacturing facilities and 94 product development, engineering and sales centres in 27 countries. We have over 159,000 employees focused on delivering superior value to our customers through innovative processes and World Class Manufacturing.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1957
WEBSITE
http://www.magna.com/