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Warranty Administrator

Farris Motor Company

Morristown, TN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automotive Sales, Claims Management, Claims Processing, Corporate Communications, Customer Satisfaction, Detail Oriented, Documentation, Maintain Compliance, Organizational Skills, Parts Sales, Presentation/Verbal Skills, Reconciliation, Record Keeping, Training/Teaching, Writing Skills
LOCATION
Morristown, TN
POSTED
2 days ago
WARRANTY ADMINISTRATOR - FORD

About Us-
We're looking for a Warranty Administrator with hands-on Ford warranty experience to join our Fixed Operations team and manage claims, Ford Motor Company relationships, and documentation with precision and professionalism.

Why Join Us
We invest in our people. You'll work in a results-driven culture where accuracy matters, communication is direct, and your contributions directly impact both our customers and our bottom line. We offer competitive pay, health benefits, paid time off, and the opportunity to grow within a stable, family-owned business.

What You'll Do Day-to-Day
Your role is to keep warranty operations running smoothly, Claims Submitted Promptly and properly Maximizing all opportunities. 

Receive, review, and process warranty claims from technicians and service advisors with meticulous attention to detail
Verify claim documentation, OEM coverage requirements, and deductible information before submission
Communicate with vendors, manufacturers, and internal departments to resolve claim discrepancies or denials
Track claim status, manage follow-ups, and maintain organized records for all warranty submissions
Reconcile warranty payments and audit claim accuracy to ensure compliance with manufacturer guidelines
Respond to customer and advisor inquiries about warranty coverage, timelines, and claim outcomes
Prepare monthly warranty reporting and documentation for management review

What We're Looking For
Required Experience & Skills:
- 2+ years of warranty administration in a Ford dealership environment (non-negotiable)
- Deep familiarity with Ford warranty coverage, deductibles, and claim submission procedures
- Proficiency with DMS (dealer track preferred but willing to train the right individuals)
- Strong organizational skills and ability to manage multiple claims simultaneously
- Excellent written and verbal communication
- Meticulous attention to detail with ability to catch errors before they become problems
- Ability to work independently and collaborate with service, parts, and sales teams
- Professional demeanor when handling sensitive customer and Ford Motor Company communications

Preferred Qualifications:
- Experience with Ford Factory Service Training or Ford certification programs
- Familiarity with Ford Motorcraft parts ordering and warranty parts allocation
- Knowledge of Ford recall procedures and extended service plan administration
- Prior experience training service advisors on warranty coverage basics

If you're a Ford warranty professional who takes pride in accuracy, knows Ford systems inside and out, and wants to contribute to a team that cares about both customer satisfaction and operational excellence, we want to hear from you.

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About the Company

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Farris Motor Company