Warranty Administrator

The Warranty Administrator is responsible for managing warranty claims, processing service documentation, coordinating with dealers and service partners, and ensuring accurate warranty recovery for charger products and related components. This position plays a critical role in customer satisfaction, cost control, and continuous product improvement by ensuring warranty cases are handled efficiently and in compliance with company policies.

Responsibilities:

• Review, validate, and process warranty claims submitted by dealers, technicians, and service partners
• Verify warranty coverage, labor times, parts usage, and supporting documentation
• Coordinate with technical support and engineering teams to determine root causes of failures
• Approve, reject, or request additional information for warranty submissions
• Track and monitor warranty claim status from submission through closure
• Maintain accurate warranty records and databases
• Process warranty credits, reimbursements, and supplier recovery claims
• Analyze warranty trends, recurring failures, and field quality issues
• Generate weekly and monthly warranty performance reports
• Support product improvement initiatives by providing field failure data to engineering and manufacturing teams
• Ensure compliance with company warranty policies and service procedures
• Communicate professionally with customers, dealers, and internal departments regarding claim status and resolutions
• Coordinate return material authorizations (RMAs) and failed part inspections
• Assist in developing warranty processes, policies, and training materials
• Support audits related to warranty operations and documentation retention

Skills / Other:

• Strong Microsoft Excel and reporting skills
• Excellent organizational and time management abilities
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong analytical and problem-solving skills

Required Qualifications:

• Associate or bachelor's degree in business, industrial technology, or related field preferred
• 2+ years of experience in warranty administration, service operations, or technical support
• Experience in charging, industrial equipment, or related technical industries preferred
• Strong understanding of warranty processes, service documentation, and claim management
• Ability to interpret technical service reports and diagnostic information
• Proficiency with ERP, CRM, and warranty management systems

Preferred Requirements:

• Familiarity with charger diagnostics, electrical systems, and field service operations
• Knowledge of supplier warranty recovery processes
• Experience working with dealer or distributor service networks
• Understanding of SLA and KPI performance tracking