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Warehouse Returns Coordinator

DirectPath Recruiting Services

Huntsville, AL

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Service Operations, Customer Support/Service, Customer Training, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Audit, Operations Processes, Performance Metrics, Problem Solving Skills, Process Analysis, Process Engineering, Process Improvement, Project/Program Management, Quality Management, Return Merchandise Authorization (RMA), Risk Analysis, Risk Management, Root Cause Analysis, Service Level Agreement (SLA), Time Management, Warehouse Coordination
LOCATION
Huntsville, AL
POSTED
13 days ago

Position Summary

Under limited supervision, this role is responsible for owning and resolving RMA (Return Material Authorization) discrepancies while delivering a high level of customer support. The position focuses on educating customers, researching order issues, and driving one-call resolution through effective use of internal tools and cross-functional collaboration. This individual will also support process improvement initiatives and apply project management best practices to optimize workflows, service levels, and spare parts inventory.

Key Responsibilities

  • Serve as a primary point of contact for customers, resolving RMA discrepancies with a professional and solutions-oriented approach
  • Provide timely, accurate responses to customer inquiries, leveraging available tools and resources to achieve one-call resolution
  • Collaborate with internal stakeholders to ensure service level agreements (SLAs) are met or exceeded
  • Lead and facilitate process improvement discussions, identifying gaps between current and future-state workflows
  • Analyze operational processes and recommend enhancements to improve efficiency, quality, and performance
  • Support management in evaluating risk, cost, and timeline associated with process reengineering initiatives
  • Track and report on key RMA performance metrics, conducting root cause analysis to address SLA shortfalls
  • Translate business objectives into functional requirements and assist in designing effective solutions
  • Apply project management principles to manage scope, timelines, resources, and risks across initiatives
  • Support inventory optimization strategies related to spare parts and returns

Qualifications

  • Strong analytical and problem-solving skills, with the ability to evaluate and improve complex processes
  • Excellent communication skills, with the ability to educate and influence both customers and internal teams
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Demonstrated commitment to quality, integrity, and continuous improvement

Education & Experience

  • Bachelor’s degree preferred
  • Minimum of 3 years of relevant experience in customer support, operations, or process improvement

Additional Information

This role may require performing duties across multiple facilities. Responsibilities may evolve based on business needs.

About the Company

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DirectPath Recruiting Services