Warehouse Operations Manager - Garden Grove, CA Bilingual English / Mandarin Required

Norman Window Fashions, one of the world's largest and most respected manufacturers of window coverings, is seeking a hands-on Warehouse Operations Manager to oversee warehouse operations, employees, drivers, 3PL coordination, logistics activity, and office paperwork.

This role is responsible for managing daily warehouse functions, including receiving, sorting, inventory control, picking, packing, shipping, order fulfillment, safety compliance, reporting, and operational process improvement in our Garden Grove, CA facility. The successful candidate must be bilingual in English and Mandarin and have experience using TMS and WMS systems to manage shipments, inventory, transportation activity, reporting, and operational accuracy.

Responsibilities include:

• Oversee daily warehouse operations, employees, and drivers.
• Manage receiving, inventory control, picking, packing, shipping, and order fulfillment.
• Use WMS systems to maintain inventory accuracy, process warehouse activity, perform cycle counts, and generate reports.
• Use TMS systems to coordinate transportation, routing, carrier activity, shipment tracking, freight documentation, and delivery updates.
• Coordinate with 3PL providers, carriers, vendors, and internal departments.
• Maintain accurate shipping, receiving, carrier, equipment, and warehouse records.
• Prepare reports and track KPIs related to inventory accuracy, order fulfillment, productivity, safety, freight, and operating costs.
• Ensure compliance with OSHA guidelines, company policies, and warehouse safety standards.
• Train, coach, and manage warehouse personnel.
• Improve warehouse processes, reduce errors, and support cost control.
• Maintain a clean, organized, safe, and tour-ready facility.

Requirements:

• 5+ years of warehouse, logistics, distribution, operations, or supply chain experience.
• Bilingual in English and Mandarin required.
• Punctual, reliable, and accountable, with strong execution, follow-through, and problem-solving skills.
• Experience using WMS (Warehouse Management Systems) required.
• Experience using TMS (Transportation Management Systems) required.
• Experience supervising warehouse employees, drivers, or logistics teams.
• Strong knowledge of shipping, receiving, inventory control, order fulfillment, and transportation coordination.
• Experience working with 3PL providers, carriers, or logistics partners preferred.
• Strong Microsoft Office skills, especially Excel, Word, and Outlook.
• Knowledge of OSHA and warehouse safety best practices.
• Strong leadership, communication, organizational, and problem-solving skills.
• Forklift certification and warehouse equipment experience preferred.
• Truck driving training experience preferred.
• Ability to travel to Lewisville, TX for 2–4 weeks of training.
• Flexible schedule and overtime availability as needed.

Other Requirements:
Must have a valid driver's license, reliable automobile, and current auto insurance.

Norman is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Norman will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Compensation:

• Competitive salary
• Commission pay
• Travel expense reimbursement
• Eligible for Benefits (Medical, Dental, Vision, Life, Long Term and Short Term Disability Insurance, Paid-Time-Off, Paid Holidays, Pet Insurance, etc.)
• 401K with Company match after 1 year of employment

Job Type: Full-time

Pay: $85,000 - 100,000/year salary