Best Practices, Communication Skills, Cross-Functional, Customer Service Operations, Detail Oriented, ERP (Enterprise Resource Planning), Establish Priorities, Identify Issues, Inventory Cycle Counts, Inventory Levels, Inventory Management, Inventory Transactions, Life Insurance, Lift/Move 25 Pounds, NetSuite, Operational Strategy, Operational Support, Operations, Order Management, Order Picking/Packing, Order/Customer Fulfillment, Organizational Skills, Physical Demands, Problem Solving Skills, Process Improvement, Product Packaging, Production Management, Production Systems, Reconciliation, Shipping Operations, Shipping/Receiving, Systems Administration/Management, Team Lead/Manager, Team Player, Transaction Processing/Management, Warehousing, Wholesale Industry, eCommerce
Warehouse Operations Lead
(First Shift)
Byer's Choice, LTD
Chalfont, PA
(Full Time, Permanent Opportunity)
About Byers’ Choice
For more than 40 years, Byers’ Choice has proudly handcrafted the Carolers® — one of America’s most beloved Christmas traditions. Each figurine is made right here in our Chalfont, Bucks County workshop, where every piece is touched by human hands and shaped with care.
We’re a family-owned company built on creativity, craftsmanship, and community. From our earliest days at Joyce and Bob Byers’ home to today’s workshop, our mission has stayed the same: to bring joy to others through meaningful, handmade holiday décor. Every Caroler is one-of-a-kind — just like the artisans who make them.
Due to internal promotion, we are seeking a full-time, permanent Warehouse Operations Lead.
Position Summary:
The Warehouse Operations Lead is a hands-on role responsible for overseeing the day-to-day flow of inventory, shipping, receiving, and warehouse organization within a production environment. This position plays a key role in supporting seasonally high-volume eCommerce and wholesale operations by ensuring orders are shipped accurately and efficiently while maintaining inventory accuracy and strong operational organization.
This role will independently manage day-to-day warehouse activities while providing direction and support to one part-time warehouse employee.
The ideal candidate is highly organized, detail-oriented, and confident using shipping and ERP systems. They must be comfortable working in a fast-paced environment with shifting priorities and seasonal fluctuations in workload and order volume.
Essential Responsibilities:
Warehouse & Shipping Operations
- Independently lead and execute daily warehouse operations, including picking, packing, shipping, receiving, and overall warehouse organization, while serving as the primary point person for the department day-to-day.
- Coordinate and prioritize outgoing shipments to support high-volume e-commerce order fulfillment.
- Utilize ERP and carrier systems to process shipments and troubleshoot shipping issues.
- Ensure orders are packaged accurately, efficiently, and in accordance with company standards.
- Communicate staffing and scheduling support needs to management based on workflow and seasonal business demands.
- Maintain an organized, clean, and efficient warehouse environment.
- Monitor and maintain adequate inventory levels of shipping and operational supplies, including boxes, packing materials, and other warehouse essentials, to support daily operations and order fulfillment.
Inventory Management
- Oversee inventory management across multiple product lines, including maintaining accurate inventory levels through cycle counts, audits, and ongoing inventory tracking.
- Utilize ERP systems to manage inventory transactions, maintain inventory accuracy, and support order management processes.
- Assist with inventory reconciliation and investigate discrepancies.
- Support inventory movement and accuracy within the ERP system.
- Help improve inventory processes and warehouse workflows.
Team Leadership
- Lead and provide day-to-day direction to one (1) part-time warehouse employee and Seasonal help throughout the year.
- Assist with training and establishing best practices within the warehouse.
- Help foster a positive, team-oriented work environment focused on accuracy, accountability, and efficiency.
- This role reports into the Production Manager / Dept. Supervisor
Operational Support
- Partner cross-functionally with production, customer service, and operations teams to ensure smooth order flow and inventory availability.
- Identify opportunities for process improvement and increased operational efficiency.
- Support additional operational initiatives as needed.
Keyword: Warehouse Lead
Required Experience:
Qualifications
- Experience with warehouse operations, inventory accuracy, and shipping/fulfillment processes required.
- Experience working in a fast-paced, high-volume environment preferred.
- Experience using shipping software preferred; NetSuite and/or ShipCentral a plus.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Strong communication and problem-solving skills.
Physical Requirements
- Ability to stand and move throughout the workday.
- Ability to lift and carry up to 25 pounds regularly.
- Comfortable working in a fast-paced, hands-on warehouse environment.
Benefits:
Salary: $26.00 /hr. - $29.00 /hr. (depending on experience)
Flexible Starting time: of either 6:30 am or 7:30 am
Hours:
Monday-Thursday, 9.00 hours
Friday, 4.00 hours
Full Benefits eligibility after 60 days of employment:
Medical
Dental
Vision
FSA
Life Insurance - company paid
LTD Insurance - company paid
STD Insurance - company paid after one year
Profit Sharing - eligible after one year
From: Midatlantic Employers' Association