Warehouse Operations Administrator

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Warehouse Operations Administrator - Full Time

Location: Houston, TX
Schedule: Monday - Friday | Day Shift (Flexibility Required)
Compensation: Hourly Pay + Benefits

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do-from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We don't just talk about service-we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency
In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution-urgency isn't optional. We respond quickly because every second matters.

Earn & Maintain Trust
Trust is the foundation of every strong relationship. We work hard to earn it-every day-with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve
We're committed to growth-personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

At SouthernCarlson, we're more than a supplier-we're a service-driven partner focused on building long-term relationships and delivering results. Join us, and be part of a team that values excellence, urgency, and relentless improvement.

Job Description

We're hiring a Warehouse Administrator who thrives in a fast-paced environment and enjoys keeping operations organized, accurate, and running smoothly. This role serves as a key connection point between customers, sales teams, warehouse operations, and transportation activities. The ideal candidate is detail-oriented, proactive, customer-focused, and able to effectively manage multiple priorities while maintaining exceptional accuracy.

What You'll Do

• Welcome and assist visitors, customers, and vendors in a professional manner
• Prepare and process paperwork for inbound and outbound shipments
• Maintain accurate order documentation and help keep open order reports current
• Respond to customer and sales representative inquiries regarding orders, deliveries, and account information
• Investigate and resolve customer issues, discrepancies, and questions promptly and professionally
• Track daily customer deliveries and provide status updates as needed
• Verify order accuracy and process adjustments when necessary
• Support walk-in customer transactions and order processing
• Perform general administrative duties including answering phones, filing, scanning, and document management
• Retrieve information from company systems, records, and email correspondence and prepare reports as needed
• Maintain office and warehouse supply inventories and coordinate equipment maintenance requests
• Assist with accounts payable discrepancy research and resolution
• Support export ledger reporting and administrative accounting functions
• Help maintain a clean, organized, and professional office environment
• Stay current on product knowledge to better support customers and internal teams
• Assist warehouse and branch operations with special projects and additional duties as assigned
• Support operational needs that may occasionally require early morning or extended work hours

• Ability to sit, stand, walk, and move throughout the office and warehouse throughout the day
• Frequent use of computers, phones, and office equipment
• Occasional lifting of office supplies, files, or inventory items up to 25 lbs.
• Ability to work in both office and warehouse environments with exposure to noise, dust, and changing temperatures

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off, Sick Time, and Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Ongoing Training and Development Opportunities