Job Summary:
Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Is responsible and accountable for tasks delegated.
Essential Responsibilities:
• Answers phone(s) on Unit and manages calls appropriately. • Takes phone reports from Lab, Diagnostic Imaging, and other Departments accurately, and delivers to proper nurse. • Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN. • Refers all calls from physicians to appropriate nursing staff. • Uses systems to assist with the processing of orders. • Verifies ADT information. • Uses manual system when computer is down. • Answers PTS and keeps station ready and available. • Retrieves meds and supplies and delivers to proper place/person. • Reports maintenance problems immediately. • Uses systems to support nursing and unit staff. • Uses manual system when computer is down. • Maintains inventory of Unit supplies. • Orders non-stock items as directed. • Orders stock items to maintain par level. • Transport/arranges for transport of supplies and equipment between Units or Departments as needed. • Supports unit during computer downtime. • Obtains downtime kit as appropriate. • Xeroxes and processes charts and other documents as directed by Supervisor or RN. • Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control. • Answers nurse call console and refers patient calls to appropriate person. • Picks-up blood/blood products from Lab as directed by RN. • Picks-up non-controlled medications from Pharmacy. • Picks-up supplies/equipment from other Departments. • Calls acuity forecast to Staffing Office by designated times. • Tallies and completes daily Acuity Sheets. • Calls updated acuity. • Completes additional tasks on individual Units per standards/procedures or Supervisor instructions. • Uses systems to assist physicians. • During computer downtime, transcribes physicians orders to appropriate medical record and other forms accurately. • Completes request forms/orders entry for diagnostic tests, consultations, referrals. • Schedules special tests with in-house and outside agencies and documents appointment. • Makes arrangements for patient transport to outside agencies and departments. • Functions with awareness of and applies safety principles/standards as defined by Hospital, including, environmental and employee issues. • Reports incidents, work-related injuries, unsafe equipment or environment to supervisor or other appropriate person. • Transmits messages and other pertinent information to appropriate staff members. • Picks up, sorts, and delivers Unit and patient mail. • Completes required in-services annually. • Participates in orientation of new clerical staff.