Position Summary The Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.Key Responsibilities Greet customers promptly and professionallySchedule service appointments and manage customer flowListen to customer concerns and accurately document service needsExplain recommended maintenance and repairs in a clear, customer-friendly mannerPrepare repair orders with accurate estimates and obtain approvalsProvide timely updates on vehicle status and completion timesMaintain high customer satisfaction (CSI) standardsAnswer phone inquiries regarding appointments and vehicles in serviceDeliver completed vehicles and review services performedEnsure repair orders are properly documented and closedFollow dealership, manufacturer, and safety guidelinesCommunicate concerns to the Service ManagerRefer sales opportunities to the Sales Department when appropriateQualifications Strong customer service and communication skillsOrganized and detail-orientedAbility to work in a fast-paced environmentAutomotive or dealership experience preferred, but not requiredHigh school diploma or equivalent; additional education or training in automotive service preferredPrevious experience in a service advisor or similar role in a dealershipExcellent customer service and communication skillsStrong organizational skills and attention to detailKnowledge of automotive maintenance and repair proceduresAbility to follow federal, state, and local regulationsValid driver's license and clean driving recordBenefits Competitive payHealth, dental, and vision insurancePaid time off and holidays401(k) with company matchProfit sharingTuition reimbursement for job-related coursesTraining and growth opportunitiesJob Details Job Location: West Broad VW Kia – Richmond, VA 23294Position Type: Full TimeSalary Range: $50,000.00 – $100,000.00 CommissionApply today to join a dealership that values customer care, teamwork, and long-term success.#J-18808-Ljbffr