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VR Systems Support Specialist

UNICON International, Inc.

Raymond, OH

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JOB DETAILS
SALARY
$99,000–$112,000 Per Year
SKILLS
Accounts Receivable, Aerospace and Defense, Apple, Audiovisual, Compensation and Benefits, Computer Firmware, Computer Workstations, Dental Insurance, Documentation, Haptics, Identify Issues, Integrated Circuits (ICs), Laboratory Operations, Manufacturing Design, Production Systems, Python Programming/Scripting Language, Root Cause Analysis, Software Administration, Software Validation, System Integration (SI), System Validation, Systems Administration/Management, Systems Maintenance, Testing, Vision Plan, Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS ), Willing to Travel
LOCATION
Raymond, OH
POSTED
7 days ago
Job Title: VR Systems Support Specialist
Location: Raymond OHIO
Work Model: Hybrid (4 Days a Week)
Compensation: $99k-$112k

3rd Party Suppliers: Not accepting 3rd party suppliers for this role

POSITION OVERVIEW
Responsible for maintaining reliable VR/MR lab operations by performing preventative system checks, validating software and firmware updates, and deploying approved changes across production VR environments. The technician will also support VR events and end users, collaborate with the VR team and suppliers, and maintain clear documentation for system status, procedures, troubleshooting, and ongoing support activities.

WHAT YOU WILL BE DOING
" Perform routine maintenance checks on VR workstations, HMDs, tracking, and AV systems in VR arenas.
" Test software and firmware updates before deploying approved updates to production VR systems.
" Troubleshoot issues, identify root causes, resolve when possible, and coordinate escalations with internal teams, suppliers, and vendors.
" Support users and VR events by gathering issue details, following documented processes, and preparing systems for design reviews and engineering sessions.
" Maintain documentation for maintenance, system status, procedures, troubleshooting, configurations, cable standards, deployments, and team/supplier meetings.

WHAT S NEEDED
" Experience with any of the following is preferred:
" 1+ years of experience supporting VR/AR/MR hardware and software in an enterprise environment
" Experience with high-end VR headsets (Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or equivalent)
" Experience with VR tracking systems (SteamVR Lighthouse, ART optical tracking, or similar)
" Knowledge of VR accessories configuration (tracking pucks, haptic gloves, motion controllers)
" Software Platforms: Autodesk VRED, IC.IDO, Nvidia CloudXR, AV System Integration, Microsoft Teams Room, Python Scripting, Experience in automotive, aerospace, or manufacturing design visualization environments

COMPENSATION & BENEFITS
" Include only approved, high-level details.
" Competitive compensation (or approved range)
" Medical, dental, and vision insurance
" 401(k)
" Other standard benefits as applicable

Travel: 5%
Overtime: No

ABOUT UNICON
UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company

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UNICON International, Inc.