Job Objective:
The Vice President, Technology Delivery is responsible for establishing and leading the enterprise technology delivery model that enables reliable, efficient, and customer-focused execution of technology initiatives. This role provides strategic leadership for technology portfolio governance, delivery excellence, service management, organizational change, and end-user technology experience to ensure technology investments deliver measurable business value.
Duties and Responsibilities:
Develops and executes the enterprise technology delivery strategy, aligning technology execution with organizational priorities and business objectives.Establishes and leads the technology operating model, integrating portfolio governance, delivery management, service management, organizational change, and end-user experience into a cohesive execution framework.Leads enterprise technology portfolio governance, including prioritization, resource planning, delivery cadence, executive governance, and portfolio reporting.Champions the organization's agile transformation by establishing governance, delivery methodologies, coaching frameworks, and operational standards that improve delivery performance and organizational agility.Establishes enterprise technology governance processes to improve transparency, accountability, risk management, and decision-making across technology initiatives.Provides executive oversight of technology service management processes, including incident, problem, change, release, knowledge, configuration, asset, and service level management.Leads the modernization of technology support services by driving continuous improvement across help desk operations, desktop support, field support, self-service capabilities, knowledge management, and AI-enabled support solutions.Develops and executes strategies that improve the end-user technology experience through enhanced support models, communications, training, adoption, and employee engagement.Partners with business leaders to ensure major technology initiatives include effective organizational change management, stakeholder engagement, communication, training, and adoption strategies.Establishes enterprise service delivery standards, key performance indicators, executive dashboards, and operational scorecards to measure technology delivery effectiveness, customer satisfaction, and business value realization.Leads governance forums and executive operating cadences that provide visibility into technology demand, delivery health, change risk, service performance, and strategic priorities.Collaborates with Infrastructure, Applications, Information Security, Data, Product, and Digital teams to improve cross-functional delivery, operational effectiveness, and customer outcomes.Develops and manages strategic relationships with technology vendors and service providers, ensuring delivery quality, operational performance, and contractual compliance.Leads financial planning activities for technology delivery functions, including budgeting, resource planning, investment prioritization, and operational performance management.Builds, develops, and mentors high-performing leaders while fostering a culture of accountability, collaboration, innovation, continuous improvement, and customer focus.Performs other duties as needed.
Required Experience and Education:
Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field preferred.Master of Business Administration or related advanced degree preferred.15+ years of progressive technology leadership experience across technology delivery, portfolio management, service management, enterprise transformation, or related disciplines.10+ years of leadership experience managing enterprise technology organizations or major technology functions.Experience leading enterprise agile transformations, technology governance, IT service management, and organizational change initiatives preferred.Professional certifications such as ITIL, PMP, PMI-ACP, SAFe, Prosci, COBIT, or related credentials preferred.
Knowledge/Skills/Abilities:
Expert knowledge of technology portfolio management, enterprise delivery governance, agile methodologies, and technology operating models.Comprehensive understanding of IT service management principles, service delivery operations, and technology support organizations.Strong knowledge of organizational change management, stakeholder engagement, communications, and technology adoption practices.Strong financial acumen with the ability to prioritize investments, manage budgets, and evaluate technology performance.Ability to translate enterprise technology strategy into operational execution frameworks, governance models, and measurable business outcomes.Strong executive communication and presentation skills with the ability to influence senior leaders, business stakeholders, and external partners.Ability to lead large-scale enterprise transformation initiatives involving multiple business units and technology organizations.Strong vendor management and strategic partnership capabilities.Advanced proficiency in Microsoft Office tools including Outlook, Word, Excel, and PowerPoint to support executive decision-making, board-level presentations, and enterprise communication.Ability to interpret complex reporting and ensure data-driven insights are effectively communicated to executive leadership.
Competencies:
Develops and executes enterprise technology delivery strategies that improve operational performance, business agility, and customer experience.Builds alignment across technology and business organizations by establishing governance, accountability, and shared delivery objectives.Influences executive leaders and stakeholders through strategic thinking, sound judgment, and effective communication.Leads organizational transformation by implementing delivery methodologies, governance frameworks, and service management practices that improve business outcomes.Builds high-performing leadership teams through coaching, development, succession planning, and performance management.Makes informed business decisions by balancing customer needs, operational risks, technology capabilities, and financial objectives.Uses data, metrics, and performance indicators to continuously improve technology delivery, service quality, and organizational effectiveness.Exercises executive judgment while leading complex initiatives, managing organizational change, and representing the technology organization with credibility and professionalism.
Working Environment/Safety Requirements/Physical Requirements:
Performs work primarily in a standard office environment and must be able to remain seated for extended periods while working on a computer, with occasional standing, walking, and lifting of light office materials.Travel up to 25% may be required to support business operations, technology initiatives, and vendor relationships.
Other Pertinent Job Information:
This position includes direct reports and provides leadership across multiple technology delivery, service management, and transformation functions.
Disclaimer: The information in this description is not exhaustive and may evolve with business needs.