VP, RCM Client Engagement

VP, RCM Client Engagement at Sound Physicians

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VP, RCM Client Engagement

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Insight. Partnership. Purpose.

At Sound Physicians, our shared services and business teams play a vital role in advancing our mission to improve healthcare outcomes. Whether youre in finance, human resources, marketing, IT, operations, or talent acquisition, your work supports the clinicians who care for patients in communities across the country. You bring strategic thinking, operational excellence, and a deep commitment to service-ensuring our organization runs smoothly, grows responsibly, and innovates with purpose.

We are a remote-first national team, united by technology, collaboration, and a shared sense of purpose. While our clinicians deliver care locally, we stay connected and aligned-so they can focus on what matters most: improving lives at the bedside.

• Schedule: Full Time
• Work Arrangement: Remote
• Salary: $200000 - $235000

Success Profile

What makes a successful VP, RCM Client Engagement? Check out the traits we're looking for and see if you have the right mix.

• Customer-Focused
• Collaborative
• Resourceful
• Self-Starter
• Compassionate
• Curious

VP, RCM Client Engagement

United States

ATS:

UKG

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Category:

Revenue Cycle

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone - no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we've refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you'll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

About the Role

The Vice President, RCM Client Engagement serves as a strategic leader and the primary liaison between the internal service line leadership, operational leaders, and external hospital partners. This role is responsible for providing visibility, education, and guidance on all Revenue Cycle Management (RCM) functions, payer contracting dynamics, and broader market payer behaviors. The VP acts as a trusted business partner to both internal stakeholders and client leadership teams, ensuring strong performance, transparency, and alignment across the full revenue cycle continuum. The role also contributes to business growth by providing subject matter expertise and strategic input on new business opportunities, including client expansions, payer strategy insights, and operational solution design.

Essential Duties and Responsibilities

Client & Stakeholder Engagement:

• Serve as the primary point of contact for internal leaders and hospital leadership teams regarding RCM performance, payer strategy, collection trends, and operational opportunities.
• Translate complex RCM and payer contracting concepts into actionable insights for executive, clinical, and operational partners.
• Develop strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and drive continuous improvement.
• Partner with payer contracting teams to provide insights on payer performance, reimbursement trends, authorization behaviors, denials, and market changes.

Strategic Management & New Business Support:

• Provide expert input and strategic recommendations on new business opportunities, including proposals, client presentations, service enhancements, and growth initiatives.
• Collaborate on the development and execution of payer market strategies to optimize reimbursement and reduce friction within the revenue cycle.
• Lead strategic initiatives aimed at improving efficiency, financial performance, and client satisfaction.
• Support the organization's long-term RCM strategy by identifying areas for automation, process improvement, or outsourcing optimization.

Operational Leadership:

• Provide executive level oversight of revenue cycle performance across assigned service lines or client portfolios.
• Monitor key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational benchmarks, ensuring action plans are created and executed where improvements are needed.
• Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams.

Team Leadership:

• Lead and mentor a team of RCM associates and analysts, fostering a culture of accountability, professional development, and service excellence.
• Establish clear goals, performance expectations, and growth pathways for team members.
• Ensure the team delivers consistent, high-quality communication, reporting, and client support.

Values

• Drive: Motivated to succeed and get things done at a high level of achievement
• Persistence: Demonstrates the ability to "keep at it" even when obstacles or challenges are present; returns to the work at hand after a change of course
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Team Player: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others

Knowledge, Skills, and Abilities

• Exceptional proficiency in executive level document development and presentation creation; able to produce high impact materials for senior leadership.
• Advanced Excel and presentation skills with the ability to develop clear, compelling analyses and executive ready deliverables
• Exceptional communication and executive presence skills.
• Ability to interpret and present complex financial and operational data clearly.
• Strong analytical, decision making, and problem-solving abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Collaborative leadership style with a focus on trust, accountability, and partnership.
• Strong understanding of payer behavior, market dynamics, reimbursement methodologies, and regulatory considerations.
• Demonstrated success in client engagement, stakeholder management, and relationship building at the executive level.
• Experience contributing to new business development or supporting client growth efforts preferred.
• Experience leading teams in a multisite or multiservice line environment.

Education and Experience

• Bachelor's degree in healthcare administration, Business Administration, or a related field required.
• Master's degree in business administration, Healthcare Management, or a related discipline strongly preferred.
• 10+ years of progressive experience in Revenue Cycle Management, healthcare operations, or payer contracting functions.

Salary Range

• This position offers an annual salary range of $200,000-$235,000. Exact salary will depend on the candidate's experience, education and geographic location. This position is eligible for additional compensation beyond base pay.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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Your role as a Care Catalyst

• We Lead with Purpose:

You help clinicians focus on care by managing the essential business functions that keep our organization running-whether its recruiting top talent, ensuring accurate billing, streamlining credentialing, supporting learning and development, or enabling technology. Your work behind the scenes powers our mission and drives operational excellence.

• We Build Meaningful Connections:

You collaborate across shared services teams and with clinical partners to deliver seamless support. Whether youre designing a campaign, processing claims, onboarding a new clinician, or enhancing internal systems, your work builds trust and enables success.

• We Support Care, Nationwide and Locally:

As a remote-first national team, you provide centralized support that empowers clinicians to deliver care in their local communities. Through technology, communication, and shared purpose, we stay connected and responsive to the needs of those on the front lines.

• We Grow Together:

You develop specialized expertise, strengthen cross-functional partnerships, and make a lasting impact. Because investing in our people-whether clinical or corporate-is how we deliver uncompromising care.

Hear from our team

• "As an employee of Sound Physicians for over 10 years, what I truly enjoy is the people and the culture. There's a strong sense of trust and collaboration, and I feel genuinely supported as a colleague. Leadership is approachable, ideas are welcomed, and there's a real focus on growth and development. It's rewarding to work for an organization that invests in its people and stays true to its mission. I'm proud of the work we do and the team I get to do it with."

Amber Dean,

Senior Staffing Manager

• "What drew me to Sound is simple: business leaders here actually make an impact. We're solving real problems, strengthening infrastructure, and shaping how care is delivered. It's energizing to know the work you do on the business side genuinely helps clinicians and patients every day."

Courtney Reun,

Vice President, Talent Attraction & Experience

Rewards

• Remote first environment

• Work-Life Balance

• Medical, Dental and Vision Insurance

• Lifestyle Spending Account

• 401K with company match

• Paid time off starting with 15 days off + 10 company-paid holidays

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1222 Demonbreun Street, Suite 1601

Nashville, TN 37203

855-768-6363

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