VP of Operations

Vice President, Operations for Primary Care service line (Family Medicine, Internal Medicine and Chiropractic Services)

Valley Health Partners, Allentown, PA

Job Summary:

Organizes and directs the provision of medical practice services for Valley Health Partners Community Health Center (VHPCHC). Works through directors and/or managers providing administrative and tactical oversight and direction to all medical practices including the areas of finance such a budgets, revenue cycle, and expenses; strategic planning, business plan development, and marketing; and advancement of clinical division and/or practice services as well as evaluating the quality and effectiveness of services provided. 

Qualifications:

Education:  Bachelor’s Degree in Healthcare Administration, Business, or a related field is required.  Master’s Degree preferred.

Experience:  At least two years of experience overseeing an entire healthcare service line required.  Oversight of Director level leaders in a Physician and Practice Management setting required. FQHC experience preferred.

Training: Experience extracting data from financial and EMR systems required.

Skills Needed:

• Strong leadership skills, with steadfast resolve and personal integrity.
• Good understanding of advanced business planning and regulatory issues. 
• A solid grasp of data analysis and performance metrics.
• Be able to diagnose problems quickly and have foresight into potential issues.
• Detail-oriented with the ability to manage multiple projects at a time.
• Ability to interact diplomatically with the public.
• Proficient with Microsoft Office Suite or related software.

Essential Functions:

• Develops and implements systems for reporting, measurement, and supporting revenue generation.
• Monitors performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.
• Applies an intersectional racial equity lens when developing strategies, designing systems, and cultivating culture.
• Analyzes internal operations and identify areas of process improvement.

Oversees an entire healthcare service line, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.

• Assures compliance of all HRSA program requirements.
• Adheres to federal, state, and local requirements, enforcing compliance and takes action, when necessary.
• Ensures effective systems, processes and performance management arrangements are in place to deliver high standards of performance and the quality of patient services.
• Promotes and lives the values of VHP and fosters a culture which enables and motivates staff to deliver outstanding care to our patients and customers.
• Supports service development, modernization, and innovation across the divisions, promoting a culture of continuous service improvement.

Maintains and builds trusted relationships with key customers, clients, partners, and stakeholders.

• Creates a culture of strong and engaged leadership and provides opportunities for professional growth and development for others.
• Coaches and develops the team to ensure they are delivering against key business metrics.
• Works collaboratively to develop and/or improve systems, processes, controls, and procedures that improve the overall efficiency of the firm and insure excellent patient services.

Performs other related duties as assigned by the Leadership Team.

•  Performs other duties as assigned.

Benefits:

• • • Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.  
    • 403b Retirement Plan with generous company match
    • Paid Time Off for holidays, vacation, sick & personal days
    • Employee Assistance Program
    • Tuition Reimbursement