Sign upLog in

VP. ITSM

ConsultNet

Abilene, TX

Apply
JOB DETAILS
SALARY
$170,000–$200,000 Per Year
SKILLS
Artificial Intelligence (AI), Automation, Best Practices, Business Administration, Business Continuity Planning (BCP), Cloud Computing, Computer Science, Consulting, Continuous Improvement, Customer Support/Service, Emerging Technology, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Response, Information Technology & Information Systems, Internet Security, Leadership, Mentoring, On Site Support, Performance Analysis, Performance Metrics, Process Improvement, Regulatory Compliance, Reporting Dashboards, Service Delivery, Technical Support
LOCATION
Abilene, TX
POSTED
30+ days ago

VP, ITSM
Abilene, Tx
Direct Hire
$170,000-$200,000

  • Lead and shape the strategy for Service Desk, Field Support, and IT service management, anticipating emerging technologies and business needs.

  • Drive operational excellence, adopting AI, automation, and self-service tools to improve efficiency and resolution times.

  • Implement and mature ITSM best practices (e.g., ITIL, SIAM, ESM) to optimize workflows and service delivery.

  • Champion a user-centric approach, improving satisfaction, service levels, and business alignment.

  • Monitor performance through analytics, KPIs, and dashboards to drive continuous improvement.

  • Build, mentor, and retain a high-performing, diverse team with future-ready skills.

  • Ensure support processes align with cybersecurity, compliance, and privacy standards.

  • Lead incident response, business continuity planning, and organizational change initiatives.

  • Evaluate and pilot emerging technologies to enhance support capabilities and efficiency.

Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field

  • 10+ years of progressive IT support and service management experience, including 3+ years in a leadership role.
  • ITIL v4 (or later) certification required.

  • Proven track record in transformation, automation, and modernizing IT service delivery.

  • Experience with AI/automation in IT support, cloud-based service platforms, and remote/hybrid workforce support.

  • Technical fluency in cloud, automation, cybersecurity, and modern support tools.




Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.




About the Company

C

ConsultNet