The VP of Human Resources, Customer Service leads a US-based HR team supporting business clients and collaborates globally with teams in India and the Philippines.
They act as a strategic partner, driving initiatives in workforce planning, talent development, HR operational excellence, employee engagement, and performance management.
The role involves aligning HR strategies with business needs, advising managers on organizational design, talent management, employee relations, and compliance.
Qualifications include 8+ years of HR business partner experience or 12+ years of HR leadership, experience supporting diverse, remote teams, and strong coaching and change management skills.
The position offers a salary range of $150,000-$250,000, with eligibility for bonuses, and emphasizes flexible work arrangements.
It requires legal work authorization in the U.S., commitment to diversity, and adherence to applicable employment laws and policies.