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VP, Digital Commerce and Experience

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Agile Programming Methodologies, Analysis Skills, Business Administration, Business Operations, Business Skills, Business Strategy, Change Management, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Emerging Technology, Establish Priorities, Identify Issues, Leadership, Market Share, Marketing, Merchandising, Metrics, Needs Assessment, Online Marketing, Performance Analysis, Problem Solving Skills, Process Improvement, Product Development, Revenue Growth, Strategic Planning, Team Lead/Manager, Team Player, Technical Leadership, Trend Analysis, User Interface/Experience (UI/UX), Website Conversion, eCommerce, eCommerce (B2X) Marketing
LOCATION
Bellevue, WA
POSTED
30+ days ago
T-Mobile is in pursuit of exceptional talent to join our executive team. We're committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The VP of Digital Commerce and Experience at T-Mobile is a strategic leader responsible for enhancing digital commerce and engagement across the T-Life platform. This role oversees the integration of customer journey design, engagement, and conversion optimization, ensuring a seamless omnichannel experience. By collaborating with Product, Digital, and Customer Experience teams, the VP drives improvements in digital commerce quality and fosters 'no assistance provided' outcomes. Direct reports include Directors overseeing various aspects of digital journeys and commerce, aligning efforts to elevate the customer experience and drive digital sales. Through leadership and innovation, this role significantly contributes to T-Mobile's mission of providing outstanding digital experiences and commerce solutions.

Un-carrier Responsibilities

Oversee the integration of customer journey design, engagement, and conversion optimization to ensure a seamless omnichannel experience.
Collaborate with Product, Digital, and Customer Experience teams to drive improvements in digital commerce quality.
Lead Directors in aligning digital journeys and commerce efforts to elevate the customer experience and drive digital sales.
Foster 'no assistance provided' outcomes by implementing self-service capabilities and enhancing user interfaces.
Contribute to strategic planning and execution of digital initiatives that align with T-Mobile's mission.
Evaluate emerging technologies and trends to keep digital engagement and commerce platforms innovative and competitive.

Participate in other duties or projects as assigned by business management as needed.

The Experience You'll Bring

Bachelor's degree in Business Administration, Marketing, or related field (required).
Master's degree in Digital Marketing, eCommerce, or Business Management (preferred).
10+ years of experience in Digital Marketing, Digital Merchandising, eCommerce, or similar field (required).
10+ years of experience using data and metrics to measure impact and determine improvements in a digital commerce environment (preferred).
10+ years of experience managing high-performing teams and nurturing talent in a digital or eCommerce setting (preferred).

Enough about what you've done. Let's talk about who you are.

Strategic thinking to develop long-term strategies for digital engagement and commerce that enhance the customer experience.
Leadership capability to lead and inspire a team of directors and senior staff, fostering a collaborative and innovative environment.
Cross-functional relationship building across Product, Digital, and Customer Experience teams.
Strong analytics skills to assess digital commerce performance and customer engagement metrics.
Problem solving to identify challenges and create effective solutions to improve digital commerce and engagement.
Technology management expertise with digital tools and platforms that support commerce and customer engagement.
Customer focus and orientation toward understanding and prioritizing customer needs in digital platforms.
Change management skills to lead digital transformation and customer engagement strategy changes.
Business acumen and understanding of business operations and their integration with digital commerce and engagement.

Familiarity with agile methodologies to drive continuous improvement in digital engagement and commerce processes.

Base Pay Range: $239,100 - $323,500

Corporate Bonus Target: 50%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

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T-Mobile USA, Inc