VP Client Success

Do you want to join an organization that invests in you as a VP Client Success? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The VP, Client Success will serve as a key member of the executive leadership team, responsible for defining, executing, and monitoring the organization’s commercial strategy. This role is accountable for driving financial performance through leadership of sales and client success teams to align with business objectives and customer needs. The VP Client Success oversees cross-functional collaboration to ensure customer value across technology, consulting, and GPO revenue streams. The VP, Client Success develops and executes strategic initiatives to build and nurture value pipelines, set and achieve client objectives, develop strategic supplier partnerships, and manage forecasting, budgets, and performance reporting. This position reports to the COO of Valify and supervises the Client Success and Sales teams.

Key Responsibilities

Strategic Leadership

• Develop and execute go-to-market strategies, analyze market trends, evaluate market expansion opportunities, build strong partnerships, and collaborate with product teams to align offerings with customer needs.
• Serve as an advocate for the customer to drive customer acquisition, retention, and profitability.
• Lead cross-functional collaboration across Sales, Implementation, Client Success, Product Development, Sourcing, and Marketing teams.
• Oversee pipeline forecasting, budgeting, and performance reporting.
• Serve as liaison to HealthTrust Performance Group Management to ensure clarity of messaging and market positioning.
• Collaborate with HealthTrust sourcing leadership to optimize contract offering to VSG members.

Client Success & Retention

• Lead Client Success team to ensure high satisfaction and retention rates for Valify subscribers and VSG members.
• Promote Valify’s technology value proposition to senior hospital executives and supply chain decision-makers.
• Promote VSG’s business model to departmental leaders across healthcare systems.
• Delegate goals, monitor progress, and hold team members accountable.

Business Development & Growth

• Lead cross-selling initiatives to drive subscription renewals and administrative fee growth.
• Prospect and secure meetings with healthcare stakeholders to communicate value propositions.
• Engage with HealthTrust contracted suppliers to develop joint sales programs and goals.
• Coordinate and execute marketing campaigns targeting specific VSG categories.
• Develop pricing strategies to drive revenue growth and profitability.

Marketing & Communication

• Conduct market assessments and develop business plans for strategic pursuits.
• Maintain sales activity records in Salesforce.
• Plan and attend relevant trade shows and sales exhibits.
• Ensure marketing materials reflect current capabilities and offerings.

Requirements:

• Bachelor’s degree in Business Administration, Economics, Finance, or related field required. Graduate degree (MBA or MHA) preferred.
• Minimum of 15 years of relevant experience, including 10 years in GPO, sales, or national account management within healthcare.
• Ability to travel up to 50%
• Deep understanding of the healthcare provider market and GPO operations.
• Proven experience in commercial operations strategy and execution.
• Exceptional communication and presentation skills across stakeholder levels.
• Strong leadership and team management capabilities.
• Effective problem-solving and decision-making skills.
• Ability to manage multiple priorities and adapt to changing environments.
• Commitment to company values, DEI principles, and ethical conduct.
• Advanced proficiency in MS Word, PowerPoint, Excel; experience with data warehouse tools preferred.

Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our VP Client Success opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.