Voter Registration Quality Control Coordinator

CASA & CASA IN ACTION SYNOPSIS:

CASA’s mission is to create more just society by building power and improving the quality of life in the working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community. Our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. CASA has a sister organization, CASA in Action, a separate but related nonprofit organization exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Virginia, and Virginia, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits.

DEPARTMENT SYNOPSIS:

CASA has successfully mobilized hundreds of thousands of Latino, Black, and other voters of color across Maryland, Virginia, Georgia, and South Central Pennsylvania through meticulously crafted, data-driven voter initiatives. Employing a comprehensive approach to voter engagement, CASA implements tailored communication strategies, including micro-targeted outreach via calls, texts, and socially-distanced door canvassing. Notably, CASA has expanded its voter outreach efforts in Pennsylvania, reaching into two additional counties, Delaware and Lebanon Counties, while strengthening its presence in Virginia's 1st and 2nd congressional districts. Furthermore, CASA achieved significant milestones in Georgia, mobilizing Latino voters during the pivotal 2022 midterm elections, marking its inaugural electoral program in the state.

POSITION SUMMARY:

ESSENTIAL RESPONSIBILITIES:

The Voter Registration Quality Control Coordinator (Temporary), who is based in York, PA and reports to the Voter Registration Manager, is responsible for the following:

Implement Field Operation Plans

• Meets with the Voter Registration Manager to discuss daily field operations, ensuring plans align with program metrics and team-building goals.
• Assists Field Coordinators during launch and debrief meetings.
• Stays informed on election cycle news and program changes to effectively disseminate information to the team.

Team Supervision:

• Oversee the daily operations of the canvassing team, monitoring field progress against key performance indicators and registration rates using the program platforms.
• Ensure the team is fully equipped with necessary supplies and technology at all times.
• Actively coach canvassers in the field on voter registration best practices and messaging regarding specific issues.
• Provide real-time feedback and targeted training to support underperforming team members.

Community Engagement:

• Support ground teams as needed on voter outreach by persuading and mobilizing eligible voters to register and navigate the voting process.
• Ensure all data is recorded accurately and reported within established deadlines.
• Maintain a comprehensive understanding of current electoral news, campaign messaging, and the socioeconomic issues impacting local communities to ensure authentic and effective engagement.

Team Building and Daily Reports:

• Support Field Coordinators with daily canvass launches and debriefs, sharing key insights from voter interactions to foster a collaborative learning environment.
• Provide real-time feedback and script guidance following voter engagements to ensure the team maintains high-quality standards.
• Synthesize qualitative field data into comprehensive reports to inform and strengthen overall campaign strategy.
• Manage administrative duties, including tracking Voter Registration (VR) form collection and processing data via Block platform.

Additional Tasks:

• Supports the Recruitment Lifecycle: Assist the Voter Registration Manager by screening new recruits and conducting initial interviews to identify high-potential candidates for final selection.
• Inventory Management: Tracks and distributes all voter registration equipment and supplies via the internal reporting system; proactively monitor inventory levels to ensure the team is never undersupplied.
• Strategic Event Coordination: Identifies and coordinates community events that align with campaign goals and provide high-visibility opportunities for voter registration.
• Content Creation & Storytelling: Capture high-quality media content during field interactions to support the Communications team in elevating the voices and stories of impacted voters.
• Operational Support: Perform other job-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABIILITIES REQUIRED:

We’re seeking candidates who excel in team environments, are results-oriented, and have strong communication skills. You should have:

• Ability to perform all of the duties outlined above
• Flexibility to work non-traditional hours including evenings and weekends
• A valid US Driver’s License and own car, preferred
• Experience working with immigrant or low-income communities, a plus
• Ability to work with a team
• Exude high energy in a fast-paced environment
• A demonstrated commitment to meeting a high bar, being timely and a history of getting things done even in the face of obstacles
• Excellent writing and conversational skills
• Proficiency in data entry tasks
• Attention to detail to ensure all work is polished, accurate and precise
• Bilingual language capacity, preferred
• Commitment to social change and to furthering CASA’s mission of building power in low-income and immigrant communities by integrating and engaging them in the political process

COMPENSATION: $24 per hour

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions related to weather conditions. The noise level in the work environment is usually moderate.

ADA: CASA will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: This role is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

CASA Inc and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin.

This job description will be reviewed periodically as duties and responsibilities change with business necessities. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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