Volunteer & Membership Coordinator

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NEW Zoo & Adventure Park

The NEW Zoo & Adventure Park is one of few Association of Zoos & Aquariums (AZA) accredited zoos in the United States that does not receive local or regional tax support for the zoo's operating budget. This means the zoo is fully self-funded and that every dollar made here is directly reinvested into the Zoo. Economic and environmental sustainability are at the forefront of our operations.

Volunteer & Membership Coordinator

The NEW Zoo & Adventure Park''s Zoo Volunteer & Membership Coordinator is responsible for daily management of the zoo's membership program, and for the direction and coordination of zoo volunteers to strengthen public and private programs and involve a community of supporters as described in the duties outlined below. Coordinator is responsible for membership strategies, sales, and retention, along with volunteer recruitment, training, and evaluation under the direction of the Education & Volunteer Programs Manager. The Coordinator will contribute to positive guest experiences and work with zoo teams on planning and implementing projects and special events, serve as a liaison between volunteers and staff, and perform other duties as required.

Essential Duties

• Assist with recruiting, training, and evaluating volunteers for zoo events and daily operations.
• Manage online volunteer sign-up sheets and create/update training materials as needed.
• Maintain volunteer department policies, procedures, and records to comply with Association of Zoos & Aquariums (AZA) accreditation standards.
• Perform background checks and interviews, process all paperwork and records related to volunteer recruitment and retention.
• Assist with recruitment and coordination of zoo internship programs and related documentation and records.
• Conduct volunteer orientations and trainings.
• Maintain accurate and up-to-date listings and records of volunteer services and programs; oversee and maintain zoo volunteer database.
• Serve as a liaison between volunteers and zoo staff members.
• Utilize social media, face-to-face communication, telephone, and email to maintain communication with volunteers.
• Represent Zoo at off-site volunteer recruitment and engagement opportunities throughout Northeastern Wisconsin, including but not limited to Volunteer and Internship Fairs.
• Serve as Zoo representative for the Wisconsin Volunteer Coordinators Association (WVCA) and the Bay Area Managers of Volunteer Services (BAMVS) organizations.
• Ensure there is appropriate support for volunteers in their roles throughout the zoo.
• In collaboration with Education & Volunteer Programs Manager, coordinate volunteer meetings and projects, facilitate corporate group volunteer projects, and ensure appropriate volunteer coverage is maintained for zoo daily operations, events, and event preparations.
• Edit and publish Zoo Volunteer monthly and annual reports; prepare press releases and/or social media marketing materials focusing on volunteer-driven activities and events.
• Create and execute annual membership and communications plan with key objectives, performance indicators, goals for member retention and growth, and a calendar timeline of activities.
• Participate as needed in the daily processing of membership purchases and renewals to ensure accuracy and timeliness; handle all back-office communication with members and create professional communications for members for various channels including mail, email, and social media.
• Maintain accurate and up-to-date membership database and records.
• Collaborate with marketing and administrative team on overall branding, messaging, and social media strategy for volunteer and membership programs; cross-promote memberships to volunteers and volunteering to members.
• Maintain on-site calendar and reservation system for schools and other groups visits in collaboration with Education Department team.
• Assist schools and other groups with zoo entry, check-in, and exiting on field trip and other group visit event days; process group deposits, payments, and refunds as needed using zoo point of sales system.
• Provide customer service and assistance to zoo guests, members, and volunteers.

NON-ESSENTIAL DUTIES:

• Performs related functions as assigned.

Experience Required

Two-year degree in business and management studies, human resource management, social work, youth and community work, or other related field. One year of related experience working in a volunteer program preferred. Knowledge of volunteer management principles and evaluation techniques; or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities.

Perks

Brown County offers a substantial benefit package that includes health care, employee assistance program, gym pass, dental and vision plants, flex spending accounts, and more.

Salary

$20.02

How to Apply

Candidates must apply online through the Brown County, WI website. Applications must be made on a desktop computer, not via a mobile device. Visit Jobs - NEW Zoo & Adventure Park to learn more and apply today.

NEW Zoo & Adventure Park

4418 Reforestation Road

Green Bay, WI 54313

Phone: 9204347841

Visit our website

@NEWZooGB

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