Volunteer Engagement Specialist

Volunteer Engagement Specialist

Denver, CO

Rocky Mountain Public Media, Inc. (RMPM) is the parent company of Rocky Mountain PBS, KUVO Jazz, and The DROP 104.7. Over a million Coloradans turn to Rocky Mountain PBS, KUVO Jazz, and The DROP to discover provocative and inspiring local, national, and international programming; find diverse viewpoints; score front row center seats to world-class performances; and experience lifelong learning opportunities every month.

The Volunteer Engagement Specialist is responsible for coordinating Rocky Mountain Public Media's volunteer program across all RMPM brands, including Rocky Mountain PBS, KUVO JAZZ, THE DROP 104.7, and Rocky Mountain Public Media.

This position oversees the day-to-day administration of the volunteer program by recruiting, onboarding, scheduling, communicating with, training and recognizing volunteers who support events, fundraising activities, promotional outreach, productions and station initiatives. The Volunteer Engagement Specialist works closely with internal departments to understand volunteer needs and ensures every event is appropriately staffed, trained with engaged volunteers and volunteer captains. Manages a volunteer corps of approximately 1000 active volunteers supporting approximately 40 events annually.

The ideal candidate is highly organized, service-oriented and enjoys building relationships while creating a positive volunteer experience. The Volunteer Engagement Specialist will create volunteer experiences in which people feel welcomed, seen, heard, prepared and connected to RMPM's mission and Friendship Business Model.

Essential Duties & Responsibilities

Volunteer Recruitment & Retention

• Administer volunteer screening protocols, including reference verification, prior to volunteer placement, in accordance with RMPM policy.
• Recruit, interview, onboard, train and retain a diverse volunteer corps to support RMPM's mission.
• Develop statewide recruitment strategies to maintain a robust pipeline of volunteers throughout the year.
• Facilitate volunteer orientations and training sessions and confirm that volunteers complete required orientation and training, including expectations regarding conduct, confidentiality, safety, boundaries, anti-harassment, media or data access, and interactions with minors or other vulnerable populations, when applicable.
• Maintain volunteer records, applications, waivers, background checks and required documentation.
• Respond promptly and respectfully to volunteer concerns, conduct issues, safety incidents, or policy violations; document and escalate matters through established channels.

Volunteer Coordination

• Schedule volunteers for events, productions, fundraising activities and organizational initiatives across all RMPM brands.
• Match and assign to clearly defined volunteer roles based on their skills, interests, accessibility needs and organizational needs.
• Recruit, train, schedule and support Volunteer Captains who provide leadership during events.
• Serve as the primary point of contact for volunteer questions, scheduling changes and communications.
• Ensure volunteers receive timely event information, expectations and logistical details.

Program Administration

• Maintain volunteer databases and scheduling software.
• Track volunteer participation, hours and engagement metrics, as well as identify gaps and improve the program and advocate for program enhancements.
• Prepare reports on volunteer activity and program performance regarding the approximately 1000+ person volunteer pool, including active participation, retention, pipeline health, screening status, training, coverage and volunteer experience.
• Assist with developing volunteer policies, procedures, onboarding resources, and training materials in partnership with RMPM leaders.
• Coordinate volunteer appreciation initiatives and recognition programs.
• Maintain volunteer swag, apparel and other initiatives as needed.

Cross-Department Collaboration

• Partner with departments across Rocky Mountain PBS, KUVO JAZZ, THE DROP, and RMPM to understand volunteer staffing needs and build training programs specific to each.
• Works in close collaboration with the Senior Manager, Community Engagement & Public Participation to connect volunteer opportunities with statewide civic engagement, community relationships, and RMPM's Friendship Business Model.
• Meet regularly with event and program leads to forecast needs, establish clear staff ownership and supervision and ensure volunteer coverage.
• Provide hands-on coordination before and during events, including on-site support during regularly scheduled evening and weekend events.
• Identify opportunities to improve volunteer processes and operational efficiency.

Qualifications of Position

Required

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years of experience coordinating volunteers, events, customer service, hospitality, nonprofit operations or related work.
• Exceptional organizational and time management skills.
• Strong interpersonal and communication abilities.
• Sound judgment and discretion when handling confidential information, screening decisions, volunteer concerns, and safety or conduct issues.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Office, Slack and database or CRM systems.
• Demonstrated ability to build inclusive relationships and communicate respectfully with people of varied backgrounds, identities, ages, abilities, and levels of experience.
• Ability to enforce and uphold volunteer screening and safety protocols consistently across all events.
• Ability to work occasional evenings and weekends to support volunteer and community events. Regular on-site attendance is expected for new events and volunteer activations to provide leadership, training, guidance and support for volunteers, ensuring a positive and successful event experience.
• A valid State Driver's License in good standing.

Preferred

• Experience with volunteer management and Volgistics software.
• Experience coordinating volunteers for nonprofit organizations or events.
• Knowledge of event operations and logistics.
• Spanish language proficiency is a plus.

Core Competencies

• Organization and Planning
• Sound Judgment and Accountability
• Customer Service
• Relationship Building
• Communication
• Attention to Detail
• Collaboration
• Problem Solving
• Initiative
• Adaptability
• Inclusive Community Building

Physical Requirements

• Ability to stand for extended periods during events, with or without reasonable accommodations.
• Ability to lift up to 25 pounds.
• Ability to travel locally and statewide as needed to support events.

Position Expectations

This role regularly works outside standard business hours based on the event calendar, including evenings and weekends. Scheduling will be coordinated with the supervisor, and the employee must accurately record all working time, including required event setup, breakdown, communications, and compensable travel time. RMPM will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship. Employees may also be assigned other duties that are reasonably related to the role.

Success in This Role

Success in this position is measured by maintaining a highly engaged volunteer program that consistently provides well-trained, dependable volunteers and volunteer captains to support the needs of Rocky Mountain Public Media's brands. The Volunteer Engagement Specialist ensures volunteers feel welcomed, informed, appreciated, and connected to RMPM's mission while helping departments deliver exceptional events and experiences.

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!

PROCEDURE FOR APPLICATION:

Persons interested in this position must apply at www.rmpbs.org/jobs. Please submit the following items:

1. A cover letter detailing how the applicant's qualifications fit the needs of RMPM and information on how the applicant found out about the job opening.
2. A resume detailing education, training, and employment experience.

Position will be posted at www.rmpbs.org/jobs until filled. No phone calls please. KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Media, Inc. as non-commercial public television and radio.

Our Approach to Compensation

Our salary ranges are designed to be competitive for our size and industry and are one part of our overall compensation package, which includes benefits. Final compensation is based on qualifications, relevant experience, skillset, and internal equity. While we've shared the full salary range for transparency, most offers typically fall near the midpoint of the salary range.

EEO Statement

Rocky Mountain Public Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. As such, Rocky Mountain Public Media does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.