Volunteer: Customer Service Specialist (Child and Family Services)
Location: Hennepin County Job Type: Volunteer Job Number: 26HSPH924KS001 Department: Human Services and Public Health Opening Date: 10/27/2025
Description Make a meaningful first impression: As a Customer Service Specialist at a Child and Family Service Center, you will welcome visitors, manage schedules, connect families with staff, and support the parent visitation process while creating a clean, organized, and welcoming environment.
Locations: • Health Services Building 525 Portland Avenue South Minneapolis, MN 55415 • NorthPoint Conference Center 1256 Penn Avenue North Minneapolis, MN 55411
Time Commitment: Preferred commitment: 4 months or 16 shifts Minimum: One 4-hour shift per week One weekday shift either 9 a.m. - 1 p.m. or 1 p.m. - 5 p.m. Flexible scheduling options available
About the Volunteer Position Type: This is an advertisement for an unpaid, volunteer position. Please click here to apply for this unpaid, volunteer opportunity.
In this volunteer position, you will:
• Welcome and greet residents entering the building. • Connect residents with the correct staff person. • Offer respectful guidance and help people navigate the facility. • Use Microsoft Excel to track walk-in visits and track appointments. • Use Microsoft Teams to check if residents have an appointment and schedule appointments. • Engage thoughtfully to understand each visitor's needs before directing them to services. • Monitor lobby areas for well-being concerns and respond or escalate appropriately.
Volunteer Requirements Enjoy working with diverse populations. Strong listening and communication skills. Ability to work collaboratively as part of a helping team. Maintain confidentiality and professional boundaries. Reliable and committed to scheduled shifts. Must be at least 18 years old. Completion of application, interview, orientation, background check (if applicable), and training. Bilingual skills in Hmong, Russian, Spanish, or Somali are appreciated but not required. Training and supervision provided by Child and Family Services staff.
About the Departments: Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
Please click here to apply for this unpaid, volunteer opportunity.
If you have any questions, please contact: Health and Human Services Volunteer Services Kelsey.Shelton@hennepin.us or Shira.Hallfin@hennepin.us
Volunteer opportunities are unpaid work experiences and are nonpermanent positions without benefits.
Employer: Hennepin County Address: Hennepin County Government Center 300 South Sixth Street Minneapolis, Minnesota, 55487 Phone: 612-348-7855 Website: https://www.hennepin.us/jobs