Job Description
Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.
A day in the life…
• Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented • Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies • Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership • Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions • Demonstrates understanding and consistently delivers within the target SLAs for the specific area • Demonstrates understanding of Project Management best practices. Adheres to scheduled work times
You own this if you have…
• 1+ years experience in a service management industry • 1+ years tech support experience • 1+ years experience troubleshooting, testing, or repairing technical equipment. • 4 year degree in related field preferred or equivalent experience
Weve got you covered…
Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
• Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQs for relevant information and guidelines.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.