Visitor Services Supervisor (Part-Time)

1. Supervisory Responsibilities (60%):

•   Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
•   Schedule the Museum Experience Associates and distribute schedules in a timely manner.
•   Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
•   Be adept and flexible in assisting with site-wide operations and department needs.

2. Ticketing and Visitor Services Responsibilities (20%):

•   Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
•   Maintain coverage for call-offs and/or breaks as needed.
•   Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
•   Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

3. Administrative Responsibilities (20%):

•   Acting as teamleader, assist the membership department with creating strategicopportunitiesfor membership growth/sales onthefront‐line
•   Provide frontline staff with all pertinent documents needed for the week
•   Other duties as assigned by Visitor Services Manager

•   Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
•   Availability to work evening and weekend events is required.
•   Must have at least one (1) year of previous supervisory experience, cultural institutions a plus
•   Bachelor’s degree preferred, but supplemental additional experience will be considered.
•   The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people.
•   Must have demonstrable experience in managing projects equally well independently, and as part of a team.
•   Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
•   Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
•   Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise.
•   Must possess strong oral and written communication skills.
•   The ability to communicate effectively with a wide variety of audiences is essential.
•   Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
•   Must have a valid driver’s license.
•   Clearance of a background check.

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