Market Hall Café and Shop
Our popular café and gift shop serve a wide range of customers, from tourists and families to local residents.
The Market Hall Café offers both eat-in and takeaway options, serving Monsoon Estates coffee, speciality Golden Monkey teas, and a range of refreshing cold drinks, alongside a selection of cakes, sandwiches, paninis, and more.
The adjacent Market Hall Shop sells a varied range of products, including local beekeeper's honey, fossils and toys, gifts and greeting cards, and souvenirs.
The Role
Working within the Visitor Services team, this role mainly covers our busy café. During opening hours, you will be preparing food and drink, serving customers, and promoting our offers, including our best-selling cream teas.
Daily tasks will include opening the Museum and café for the day ahead, setting up indoor and outdoor café areas, maintaining high standards of cleanliness, receiving and checking deliveries, and ensuring all café records are kept accurate and up to date. At the end of the day this role will also assist with closing.
Occasionally, you'll also cover our gift shop. You'll feel confident chatting with visitors on the shop floor, helping them find what they're looking for and recommending products, rather than relying on till-based interactions alone.
Working Pattern
This is a part time role working to a set 4-week rolling work pattern.
Wk 1 - Wed, Thurs, Fri 09:30-17:10
Wk 2 - Tues 09:00-17:10. Wed, Thurs & Sat 09:30-17:10
Wk 3 - Tues 09:00-17:10. Wed, Thurs & Sat 09:30-17:10
Wk 4 - Wed, Thurs, Fri 09:30-17:10. Saturday 11:00-16:00
The Candidate
This role is well suited to someone who is confident working within a team and independently, with a practical, flexible approach. You will enjoy speaking to customers and delivering excellent customer service. We're looking for someone who has experience working in a customer service environment. Good levels of numeracy and literacy are essential to this role.
Previous Applicants need not apply
For further information please see the Job Description and Person Specification.
Visitor Services Assistant
Working for Warwickshire - This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application
To discuss the role please contact Victoria Goodall-Barber by emailing victoriagoodall-barber@warwickshire.gov.uk
Closing date: 23rd July 2026
Interview date: 30th July 2026 @ Market Hall Museum.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more
...[more details]
Location: Warwick
Region: Warwick
Salary: £25,185.00-£25,583.00 pro rata per annum
Job reference: RA0007855
Apply by: 23/07/2026
Package: Part time, Permanent
Contractual hours: 24.72
Basis: Part time